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Hostess Resume Example

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HOSTESS
Summary

Focused worker with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly.

Skills
  • Effective sales techniques
  • Point of Sale (POS) system operations
  • High-volume dining
  • Menu memorization
  • Price memorization
  • Sales techniques
  • Relationship management
  • Bussing expertise
  • Prompt table clearance
  • Leadership experience
  • Fast adapter
  • Work well independently
  • Work well in teams
  • Fast learner
Experience
01/2020 to Current
HostessCafé Monte － Charlotte, NC
  • Guided guests to appropriate seating for party size, provided with menus and recommendations.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered telephone to provide establishment information and take party reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Placed reservations through phone and email into open table.
  • Answered questions about food and order statuses for waiting customers.
  • Tracked seated guests and available seating using open table.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Worked within open table application to collect reservation information and communicate updates to guests.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Notified servers after seating parties in section for prompt service.
  • Designed custom private function and banquet packages to accommodate groups of up to 20, including business dinners, sales presentations, club meetings, weddings and charity events.
06/2019 to Current
HostessNew Zealand Café － Charlotte, NC
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered telephone to provide establishment information and take party reservations.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Notified servers after seating parties in section for prompt service.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Handled up to $100 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered questions about food and order statuses for waiting customers.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
05/2019 to 07/2019
WaitressPita Kabab － Charlotte, NC
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained accuracy while handling payments of up to $100, giving change and printing receipts with open table system.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Checked order accuracy and food quality before delivering to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Prepared salads and appetizers to back up kitchen staff.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Education and Training
02/2020
High School DiplomaEast Mecklenburg High School － Charlotte, NC
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Resume Overview

Companies Worked For:

  • Café Monte
  • New Zealand Café
  • Pita Kabab

School Attended

  • East Mecklenburg High School

Job Titles Held:

  • Hostess
  • Waitress

Degrees

  • High School Diploma

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