Focused worker with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly.
Skills
Effective sales techniques
Point of Sale (POS) system operations
High-volume dining
Menu memorization
Price memorization
Sales techniques
Relationship management
Bussing expertise
Prompt table clearance
Leadership experience
Fast adapter
Work well independently
Work well in teams
Fast learner
Education and Training
East Mecklenburg High SchoolCharlotte, NCExpected in 02/2020High School Diploma:GPA:Status
Experience
Firstservice ResidentialHostess
Manchester, NJ, 01/2020Current
Guided guests to appropriate seating for party size, provided with menus and recommendations.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered phones politely and promptly, accurately recording and confirming reservations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered telephone to provide establishment information and take party reservations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Placed reservations through phone and email into open table.
Answered questions about food and order statuses for waiting customers.
Tracked seated guests and available seating using open table.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Managed closing duties, including restocking items and reconciling cash drawer.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered customers' questions about hours, seating, current wait time and other information.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Enhanced guests' experiences by fulfilling special requests during visits.
Worked within open table application to collect reservation information and communicate updates to guests.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Notified servers after seating parties in section for prompt service.
Designed custom private function and banquet packages to accommodate groups of up to 20, including business dinners, sales presentations, club meetings, weddings and charity events.
Firstservice ResidentialHostess
Orange Beach, AL, 06/2019Current
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Answered telephone to provide establishment information and take party reservations.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Enhanced guests' experiences by fulfilling special requests during visits.
Notified servers after seating parties in section for prompt service.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Handled up to $100 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Calculated charges, issued table checks and collected payments from customers.
Answered customers' questions about hours, seating, current wait time and other information.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered questions about food and order statuses for waiting customers.
Monitored dining area to assess server capacity and accurately estimate wait times.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Healthcare Services GroupWaitress
Modesto, CA, 05/201907/2019
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Calculated charges, issued table checks and collected payments from customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Maintained accuracy while handling payments of up to $100, giving change and printing receipts with open table system.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Checked order accuracy and food quality before delivering to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered phones politely and promptly, accurately recording and confirming reservations.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Prepared salads and appetizers to back up kitchen staff.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
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