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Hostess Resume Example

Resume Score: 80%

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HOSTESS
Summary

Positive and upbeat hostess who makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments. I crave teamwork and a cohesive, positive workplace.

Skills
  • High-volume dining
  • Special dietary requirements
  • Food inspection
  • Dining crew workflow optimization
  • Seating assignment preparation
  • Table Bussing
  • Service prioritization
  • Dining customer service
  • Safe food handling
  • Reliable and trustworthy
  • Friendly, positive attitude
  • PPE use
Experience
Hostess, Burgatory, November 2019-CurrentMurrysville, PA
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered telephone to provide dining information and take party reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Assisted servers by taking guests drink orders, running silverware and running food.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
Clerk, Bill's Hometown Pharmacy, February 2019-February 2020Pittsburgh, PA
  • Assisted with payment processing and investigating variances in cash amounts.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
  • Opened incoming supplies and stocked in correct locations.
  • Entered current customer, payment and inventory information into system to keep data accurate.
  • Prepared medication labels with item name and quantity.
  • Restocked shelves and prepared expired drugs for return.
  • Performed clerical functions, including filing, copying and faxing.
  • Delivered information on potential problems and reactions to prescribed medications for patients of all health conditions and age ranges.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Met with customers and answered questions in friendly and knowledgeable way.
  • Updated and submitted documentation for insurance, store and liability purposes.
  • Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
  • Helped pharmacy staff prepare medications and fill orders.
  • Answered customer questions regarding medication.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Cook, Franco's Pizza, March 2018-April 2019Pittsburgh, PA
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Collaborated with manager to maintain timely food preparation goals.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Education and Training
Some College (No Degree)Criminal Justice, , Community College Of Allegheny County, PittsburghPA
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Resume Overview

Companies Worked For:

  • Burgatory
  • Bill's Hometown Pharmacy
  • Franco's Pizza

School Attended

  • Community College Of Allegheny County

Job Titles Held:

  • Hostess
  • Clerk
  • Cook

Degrees

  • Some College (No Degree)

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