Host Trainer Resume Example
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HOST TRAINER
Professional Summary
Energetic host with over 10 years of experience enhancing customer experiences in resturante setting. Courteous and friendly when directing customers to tables, greating, communication, end satifaction. Constsantly finding new ways to exceed customers' expectations with personalized service. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Skills
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Work History
Host Trainer, 02/2018 to Current
Winco Foods – Happy Valley , OR
Winco Foods – Happy Valley , OR
- Assessed [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.
- Conducted 23 tables pluse bar dining room and server checks to assess readiness for expected customer loads.
- Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for lunch and dinne restaurant with social relevancy and intentionality.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Conducted rotation of tables in the dining room and server checks to assess readiness for expected customer loads
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and wait information.
- Took information about guests' party size, led to seating, offered menus and samples of appatizers
Seafood Department Manager, 10/2015 to 10/2017
Tom Thumb Market – City , STATE
Tom Thumb Market – City , STATE
- Recruited, managed and motivated -member retail team to give every guest positive and memorable experiences.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Managed daily work schedules for seafood staff.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Assisted customers with locating and choosing merchandise in any store department.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Increased sales [Number]% by offering advice on purchases and promoting additional products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Initiated task schedule to [Job title]s based upon individual strengths and familiarity with [Area of expertise].
- Successfully drove new product lines to increase annual profits by [Number]%.
- Recruited, managed and motivated [Number]-member retail team to give every guest positive and memorable experiences.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Educated customers on promotions to enhance sales.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Assisted customers by answering questions and fulfilling requests.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Meat Seafood Clerk Seafood, 01/2002 to 02/2015
Central Market – City , STATE
Central Market – City , STATE
- Performed meat inspections and ensured proper temperature environment.
- Prepared [Number] customized meat orders, cut requests and wholesale services daily.
- Cut meats to customer specifications and answered questions about specialty products.
- Decreased meat waste by [Number]% through effective and accurate storage.
Education
High School Diploma: 05/1978
Sharpstown Sr High - City
Sharpstown Sr High - City
Certifications
- ServSafe
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Resume Overview
School Attended
- Sharpstown Sr High
Job Titles Held:
- Host Trainer
- Seafood Department Manager
- Meat Seafood Clerk Seafood
Degrees
- High School Diploma : 05/1978
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