host skill trainer resume example with 14 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Productive and focused leader offering 15 plus years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.

  • Scheduling and calendar management
  • Planning and organization
  • Exceptional customer support
  • Linkage leadership trained
  • Data entry
  • Employee management
  • Customer relations
  • Administrative skills
  • Listening skills
  • Training and coaching
01/2019 to Current
Host/Skill Trainer First Hospitality Group Inc Peoria, IL,
  • Train newly hired top talent to fill key positions and maximize productivity.
  • Test trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Reduce process gaps by training new hires on best practices and protocols.
  • Elevate team member performance while cultivating customer relationships to drive sales.
  • Identify areas of concern uncovered during training sessions and suggest methods to reduce risk.
  • Identify and solve complex problems related to employee training, management and business direction.
01/2021 to 04/2021
Gas Compliance Administrator ESG Operations, Inc. City, STATE,
  • Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Established working relationships with regulatory agencies.
  • Carefully maintained and circulated filing documents and records to department heads.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
  • Assessed internal documentation and communications as well as public relations and advertising materials for compliance with company policies and legal requirements.
05/2016 to 01/2021
Administrative Clerk/Gas Compliance City Of Warner Robins City, STATE,
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Answered phone calls and asked appropriate questions to determine which department or staff member could be of service.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Guided administrative and professional staff through computer and software problems.
03/2008 to 05/2016
Front Office Supervisor Neurology Associates, LLC City, STATE,
  • Kept close eye on front desk to promptly address and resolve issues.
  • Created schedule of front office workers.
  • Hired and trained 6 front desk agents and monitored compliance with company procedures.
  • Fielded complaints from patients and rectified issues.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Completed employee evaluations and created plans to reward or enhance performance.
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
  • Answered phones to respond to patients inquiries and transfer calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Created and optimized employee schedules for shift coverage.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
Education and Training
Expected in 12/1995 to to
Associate of Applied Science: Business Administration And Management
Cayuga County Community College - Auburn, NY
Expected in 11/2003 to to
Associate of Arts: Paralegal Studies
Keiser Career College - Sarasota, FL,
  • Honor Roll Fall 2002 & Spring 2003
  • Dean's List Honoree Summer 2003 & Fall 2003
  • 3.95 GPA
Additional Information

Worked in the Banking industry for 13 years (1988 - 2001) the last 5 years was Branch Sales Manager. Also taught Principals of Banking to new bank employees for 3 years.

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Resume Overview

School Attended

  • Cayuga County Community College
  • Keiser Career College

Job Titles Held:

  • Host/Skill Trainer
  • Gas Compliance Administrator
  • Administrative Clerk/Gas Compliance
  • Front Office Supervisor


  • Associate of Applied Science
  • Associate of Arts

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