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Host/Server Trainer Resume Example

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HOST/SERVER TRAINER
Summary

Skilled [Job Title] ready to take on new challenges with organization that appreciates attention to detail and commitment to excellence. Offers experience in [Skill] and [Skill]. Considered honest, hardworking and customer-focused.

[Job Title] focused on consistently achieving company objectives to secure client satisfaction and loyalty.

Skills
  • Effective multi-tasker
  • Accurate Cash Handling
  • Exceptional Customer Service
  • Manual dexterity
  • Check Payment Processing
Experience
Host/Server Trainer | 04/2004 to 05/2007Company Name - City, State
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered telephone to provide establishment information and take party reservations.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Guided guests to appropriate seating for party size, provided with menus and [Action].
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Cleaned seating area and checked restrooms every [Timeframe].
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Enhanced guests' experiences by fulfilling special requests during visits.
Bartender Shift Manager | 06/2008 to 08/2016Company Name - City, State
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
  • Processed over [Number] transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
Bartender | 05/2019 to 01/2020Company Name - City, State
  • Processed over [Number] transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
  • Maintained tight financial controls with highly accurate daily registers.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Engaged in small talk with over [Number] patrons per day to build rapport and earn repeat business.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education and Training
Midlands Technical College - - City,State | | High School Diploma06/2006
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Resume Overview

School Attended

  • Midlands Technical College

Job Titles Held:

  • Host/Server Trainer
  • Bartender Shift Manager
  • Bartender

Degrees

  • Midlands Technical College - City , State | High School Diploma

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