Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Energetic and motivated individual with strong work ethic and ability to work and adapt to new situations. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Effective communicator and motivator comfortable diffusing stressful situations and managing various types of personalities.

Skills
  • Food and beverage pairings
  • To-go order preparation
  • Beverage preparation
  • Sales expertise
  • Food sales and promotion
  • Order accuracy
  • Cash handling expert
  • High-volume dining
  • Hospitality service expertise
  • Tableside service
  • Daily specials memorization
  • Guest seating arrangements
  • Guest relations management
  • Menu memorization
  • Order delivery practices
  • Dining area cleanliness
  • Stocking and replenishing
  • Point of sale knowledge
  • Dining room management
  • Ordering procedures
  • Food station setup
  • Table setting
  • Food preparation and safety
  • Food spoilage prevention
  • Food running
  • Group reservations management
  • Cash Handling
  • Item promotion
  • Reservation coordination
  • Communication skills
  • Menu presentation
  • Table setting knowledge
  • Performance improvement
  • Front-of-house display creation
  • Cash register operations
  • Bagging and packaging
  • Identification checks
  • Credit card processing
  • Liquor law compliance
  • Product upselling
  • Drawer management
  • Customer assistance
  • Payment collection
  • Refunds and exchanges
  • Cash drawer management
  • Payment accepting
  • Merchandising expertise
  • Point-of-sale system operation
  • Currency counting
  • Interpersonal skills
  • Customer direction
  • Price changes
  • Adaptability
  • Cleaning and sanitizing
  • Shelf-cleaning
  • Check cashing
  • Good telephone etiquette
  • Coaching and mentoring
  • Guest inquiries
  • Product and service sales
  • Staff Training
  • Receipt and refund issuance
  • Basic math skills
  • Question responses
  • Retail merchandising
  • Multi-tasking ability
  • Friendly demeanor
  • Order taking
  • Coupons and gift cards
  • Loss prevention
  • Heavy lifting
  • Money handling
  • Written and verbal communication
  • Shipment processing
  • Flexible schedule
  • Excellent people skills
  • Sales training
  • Adapt to diverse groups
  • Exceptional customer service
  • Relationship Building
  • Multi-tasking strength
  • Problem-solving skills
  • Upselling
  • Store opening and closing
  • Customer Service
  • Organization
  • Team building
Work History
Host, Server, Togo Specialist , 04/2019 to Current
Healthcare Services GroupBastrop, TX,
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests using [Software].
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Monitored seating area and checked restrooms every hour to keep spotless.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Recorded available tables after seating each party using BBI system.
  • Helped servers by taking drink orders, running food and cleaning tables.
  • Took information about guests' party size, led to seating, offered menus and [Action].
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Managed food resources, memorized orders and coordinated service in restaurant.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Served needs of customers in busy environment.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Transported food to customer locations.
Hostess, 10/2019 to 04/2020
Tapestry, Inc.Michigan City, IN,
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked and restocked server areas and organized.
  • Took information about guests' party size, led to seating, offered menus and promotions.
  • Informed servers of newly seated parties for speedy service.
  • Recorded available tables after seating each party using Opentable.
  • Answered customer questions about hours, seating and menu information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sales Associate and Cashier , 05/2019 to 08/2019
Steak N Shake CoRock Hill, SC,
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Educated customers on promotions to enhance sales.
  • Achieved perfect attendance record for 4 months consecutively.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
Cashier, 07/2018 to 05/2019
Rue21City, STATE,
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Served needs of customers in busy environment.
Education
High School Diploma: , Expected in 05/2020
Langham Creek High School - Houston, TX
GPA:
High School Diploma: , Expected in 05/2020
Lonestar College - Houston, TX,
GPA:

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Resume Overview

School Attended

  • Langham Creek High School
  • Lonestar College

Job Titles Held:

  • Host, Server, Togo Specialist
  • Hostess
  • Sales Associate and Cashier
  • Cashier

Degrees

  • High School Diploma
  • High School Diploma

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