Knowledgeable and dedicated customer service professional with extensive experience in online, retail and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Team Player
Order Accuracy and Delivery
Upselling and Cross Selling
Staff Training
Relationship Building
High Volume Dining
Staff Management
Business planning
Business Development
Employee scheduling
Sales Promotion
Originality and Creativity
Quality Assurance
Money Handling
Multitasking and Prioritization
Work History
07/2018 to 02/2021
HOST/Server Shift LeaderPure Hockey – Needham, MA,
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to customers.
Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Recruited and trained new staff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Managed scheduling for 7 servers, maintaining adequate staffing levels while accounting for personal employee needs.
Bussed and reset tables to keep dining room and work areas clean.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
11/2015 to 04/2016
Assistant ManagerT-Roc – Palos Hills, IL,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
01/2014 to 05/2015
Product DemonstratorLe Degustateur – City, STATE,
Arranged demonstration areas to be appealing to attract attention of prospective customers.
Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
Assisted customers in locating items, addressed questions and provided product samples.
Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
Recorded quantities of sample and coupon distribution to estimate productivity and sales.
Recommended specific product options to meet customer needs.
Requested contact information from potential customers to provide additional information.
Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
Provided food and beauty product samples, coupons, informational brochures and incentives to persuade people to buy products.
Communicated product value, quality and style to educate and entice potential customers.
Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Expected in
No Degree: SOCIAL SCIENCE, COMMERCE CHAMPLAIN COLLEGE - LENNOXVILLE, CA, GPA:
Expected in
No Degree: INTERNATIONAL BUSINESS AND ADMINISTRATION Miami Dade College - Miami, FL, GPA:
Study Abroad: Champlain college, Canada
Colegio Americano de Barranquilla, Colombia
Expected in 12/2012
High School Diploma: COLEGIO AMERICANO - BARRANQUILLA , GPA:
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