LiveCareer-Resume

host food runner resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Professional, hardworking, energetic, friendly and great personality with 7+ years of experience of volunteer work with students, teachers, families and organizations to help communities thrive. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding guest/customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Bilingual/Spanish
  • Security understanding
  • Office equipment operations
  • Multi-line telephone skills
  • Organization and efficiency
  • Meticulous and organized
  • Professional and polished presentation
  • PC proficient
  • Detail oriented
  • Tech-savvy
  • Multitasking and prioritization
  • Flexible
  • Open and clear communicator
  • Guest Relations
  • Customer Service
  • Reservations
  • Server Distribution
  • Takeout Management
  • Event Planning
  • Front of House Organization
  • Table Vacancy Management
  • Seating assignment preparation
  • Table Bussing
  • Effective customer upselling
  • Menu memorization
  • High-volume dining
  • Check payment processing
  • Dining crew workflow optimization
  • Special dietary requirements
  • Table setting arrangements
  • Safe food handling
  • Service prioritization
  • Price memorization
  • Dining customer service
Experience
08/2019 to 03/2020 Host/Food Runner Marriott International | Marina Del Rey, CA,
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered telephone to provide dining information and take party reservations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Notified server after seating parties in section to facilitate prompt service.
08/2012 to 05/2019 Volunteer Ymca Twin Cities | Minnetrista, MN,
  • Volunteered over 40 hours a month with organization helping with Student Store
  • Presented brief introduction to classroom groups to promote our anual Book Fair and other activities throughout the school year
  • Maintained up-to-date accurate files and records as Historian for our PTA board for two consecutive years
  • Kept facilities organized, clean and well-maintained to best meet program needs
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness
  • Partnered with other schools to meet greater needs, preventing duplication and optimizing resource utilization for our student store
  • Assisted with carnivals, assembly programs on school campus and other events to provide smooth and enjoyable experience for students and their families
  • Emailed information and reminders regarding upcoming PTA meetings as board secretary for one year
  • Monitored special group events and off-site field trips
  • Communicated needs and issues to appropriate supervisors in timely fashion
  • Supported Junior Olympics program focused on benefiting students and families by coaching the softball throw team for two consecutive years
  • Attended special PTA meetings outside school hours/campus in order to educate myself and preform my best at my current position on the PTA board from year to year
  • Assisted Teachers with classroom needs such as, making copies, sharpening pencils, reading to students and working with small groups of students on projects at a time
05/2005 to 03/2006 Receptionist Monarch Healthcare Management | Shakopee, MN,
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Provided clerical support to all team members to improve office efficiency and enhance productivity
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
  • Assisted executive secretary on her desk with phone calls and CEO needs during her daily hour lunch and breaks
  • Responded to telephone inquiries from visitors and personnel and delivered information to inform and educate callers
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
Education and Training
Expected in to to Licensed Cosmetologist | Cosmetology Marinello School of Beauty , Simi Valley, GPA:
Expected in to to GED | Rio Mesa High School, Oxnard, CA GPA:
Expected in to to Currently Enrolled | Mixology National Bartending , Thousand Oaks, GPA:
Activities and Honors

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Resume Overview

School Attended

  • Marinello School of Beauty
  • Rio Mesa High School
  • National Bartending

Job Titles Held:

  • Host/Food Runner
  • Volunteer
  • Receptionist

Degrees

  • Licensed Cosmetologist
  • GED
  • Currently Enrolled

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