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Host/Barista/Wait Staff Member Resume Example

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HOST/BARISTA/WAIT STAFF MEMBER
Summary

Skilled barista motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Positive and upbeat host makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Forward-thinking Host with distinguished history of reorganizing systems for streamlined services. Trained in delivering high standards of customer service with strong knowledge of Pasteries. Outgoing and personable individual willing to take initiative to create warm and friendly environment for guests' dining experience.

Skills
  • Staff development and oversight
  • Team member motivation
  • Clinical staff management
  • Event staffing
  • Staff development and leadership
  • Up-selling
  • Espresso machine operation
  • Product displays
  • Speedy and efficient
  • POS system operation
  • Time management
  • Multitasking
  • Customer service
  • Active listener
  • Reservations
  • Front of House Organization
  • Table Vacancy Management
  • Guest Relations
  • Menu memorization
  • Seating assignment preparation
  • Safe food handling
  • Effective customer upselling
  • Table Bussing
  • Price memorization
  • Service prioritization
  • Table setting arrangements
Experience
04/2019 - CurrentHost/Barista/Wait Staff MemberCompany Name | City, State
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered telephone to provide dining information and take party reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Listened to customer desires and needs to recommend optimal products.
  • Increased sales by 47% by arranging merchandise in innovative and eye-catching displays.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Passed several inspections by following health, safety and sanitation guidelines.
  • Prepared more than a hundred drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained highest standards of conduct and service to support company reputation.
  • Ordered, received and stocked supplies and retail products.
12/2018 - 03/2019Stock PersonnelCompany Name | City, State
  • Removed debris from aisles to avoid blocking customers or creating safety concerns.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Palletized merchandise for easy movement to sales floor locations.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Disposed of debris and box packaging to keep work area safe and organized.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Blocked and faced all products on shelves and displays to meet company policies.
02/2018 - 12/2018CashierCompany Name | City, State
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed returned items in accordance with store policy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
06/2017 - 02/2018Clerk InternCompany Name | City, State
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Input data into system using Microsoft excel adhering to all procedures to keep information private.
  • Proofed read and typed documents to keep all correspondence free of grammar errors.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Implemented office efficiency improvements to streamline task delegation.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Education and Training
06/2018High School Diploma
William Allen High School | City, State
02/2020Mixology
American Bartending School | City, State
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Resume Overview

School Attended

  • William Allen High School
  • American Bartending School

Job Titles Held:

  • Host/Barista/Wait Staff Member
  • Stock Personnel
  • Cashier
  • Clerk Intern

Degrees

  • 06/2018 High School Diploma
    02/2020 Mixology

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