home loan underwriter va resume example with 18 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Multitasking and Prioritization
Financial Accounting
File Organization
Analytical and Critical Thinking
Decision Making
Oral and Written Comprehension
Problem-Solving
Data Entry
Report Preparation
Documentation and Recordkeeping
Complex Problem Solving
Cash Handling
POS Systems
Customer Service
Payment Processing
Cash Register Operations
Experience
Home Loan Underwriter – VA, 04/2021 - Current Bmo – Oswego, IL,
Responsible for reviewing, analyzing, approving and underwriting routine individual consumer requests and products with few deviations and within company and VA Policy o Ensure credit files are current, complete, and compliant with company standards and VA Policy o Contact customers and partners to gather information to make appropriate decisions, and explain rationale behind credit decisions
5 – Specialty/FHA o Manage my daily pipeline by being the main point of contact for internal and external customers during the loan process
Successfully transitioned to Simple Path processing of conforming and non-conforming, FHA, VA loans, including advanced knowledge of underwriting a loan prior to issuing a full loan commitment
Develop and maintain professional relationships between co-workers, Home Mortgage Consultants, and customers to ensure customer loyalty
Received several Service Excellence Nominations and won 2 Service Excellence Awards in 2017
Received business line/department recognition for 75% or higher customer loyalty since 2017.
Operations Analyst, 06/2015 - 06/2016 Butterfly Network – New York, NY,
Property Insurance o Research, compile, analyze data from multiple sources to provide to internal partners regarding property insurance products and/or property loss claims o Focus on communicating and educating customers, by providing accurate, informative documentation regarding insurance products to internal groups and legal partners
Build strong interpersonal relationships with the Legal, WFF, Home Equity, Vendor Management,
Default Litigations and relationship partners by being conscientious and understand the customer requirements and WF best practices
Identify any potential risk to the customer or Wells Fargo and provide possible resolution to the issue.
5 – WFA & Corporate Connection o Manage my daily pipeline by being the main point of contact for internal and external customers during the loan process
Develop and maintain professional relationships between co-workers, Home Mortgage Consultants,
Financial Advisors and customers to ensure customer loyalty
Received several Excellence First awards from Wells Fargo Advisors for outstanding customer service and helping customers achieve their goal of home ownership
Received business line/department recognition for 100% customer loyalty for 3rd quarter 2013
Top 5 Strengths o Analytical, Maximizer, Achiever, Deliberative and Input
Accounts Receivable Specialist, 04/2010 - 08/2011 Maximus, Inc. – Richmond, VA,
Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Generated, mailed and monitored invoices.
Evaluated open accounts to look for past-due balances and pursue collection strategies.
Processed new customer forms to set up accounts in system.
Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
Maintained accounting records by performing routine calculating, posting and verifying duties.
Received and recorded cash, checks and transfers.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Recorded debit, credit and account transactions in computer spreadsheets and databases.
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