Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Customer service professional with over 12 years experience, seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Motivated customer service specialist retail experience in a fast-paced, team-based environment.
Qualified Office Manager with almost 2years in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic Home Health Caregiver with 8+ years experience with extensive customer care.
Skills
Customer-focused
Quick learner
Strong communication skills
Product stocking
Accounts payable specialist
Attention to detail
Accurate and detailed
Professional and mature
Articulate and well-spoken
Flexible
Maintains confidentiality
Independent worker
Dedicated team player
QuickBooks
Night and safe deposit procedures
Friendly demeanor
Adaptability
Leadership experience
Decision-making ability
Clear communication skills
Client account management
Store management
Inventory management
Effective trainer
Credit card processing
Great telephone etiquette
Works well under pressure
Cash flow management
Proficient in cash management
Trusted key holder
Accurate money handling
Customer-oriented
Strong customer relations
Work History
09/2006 to 07/2016Home Delivery Driver/ Customer ServiceCedarbrook Senior Living Management | Plymouth, MI,
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Developed reputation as an efficient service provider with high levels of accuracy.
07/2005 to 09/2006Co owner/ Office ManagerExpress Roadside Assistance | City, STATE,
Maintained accurate records of past due customer account activity.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Trained staff on operating procedures and company services.
Identified individual development needs with appropriate training.
06/2004 to 05/2005Cash Office Manager/ Customer Service ManagerAlaska Commercial Company | City, STATE,
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Identified individual development needs with appropriate training.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Effective liaison between customers and internal departments.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
08/1996 to 05/2004CaregiverBrighton Enterprises | City, STATE,
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Obtained information about clients\' medical history, drug history, complaints and allergies.
Provided pre- and post-operative care.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Cooked appetizing and satisfying meals and snacks.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands.
Assisted with patient transfer and ambulation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Expected in 1999Certified Dental Assistant | Dental AssistantApollo College , Portland, OregonGPA:
Expected in 1989GED | Clatsop Community College, Astoria, OregonGPA:
Expected in 1998GED | Jewell High School, Jewell, OregonGPA:
Expected in GED | Tongue Point Vocational College, Astoria, OregonGPA:
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