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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Customer service professional with over 12 years experience, seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Motivated customer service specialist retail experience in a fast-paced, team-based environment.

Qualified Office Manager with almost 2years in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic Home Health Caregiver with 8+ years experience with extensive customer care.

Skills
  • Customer-focused
  • Quick learner
  • Strong communication skills
  • Product stocking
  • Accounts payable specialist
  • Attention to detail
  • Accurate and detailed
  • Professional and mature
  • Articulate and well-spoken
  • Flexible
  • Maintains confidentiality
  • Independent worker
  • Dedicated team player
  • QuickBooks
  • Night and safe deposit procedures
  • Friendly demeanor
  • Adaptability
  • Leadership experience
  • Decision-making ability
  • Clear communication skills
  • Client account management
  • Store management
  • Inventory management
  • Effective trainer
  • Credit card processing
  • Great telephone etiquette
  • Works well under pressure
  • Cash flow management
  • Proficient in cash management
  • Trusted key holder
  • Accurate money handling
  • Customer-oriented
  • Strong customer relations
Work History
09/2006 to 07/2016 Home Delivery Driver/ Customer Service Cedarbrook Senior Living Management | Plymouth, MI,
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.



07/2005 to 09/2006 Co owner/ Office Manager Express Roadside Assistance | City, STATE,
  • Maintained accurate records of past due customer account activity.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Identified individual development needs with appropriate training.

06/2004 to 05/2005 Cash Office Manager/ Customer Service Manager Alaska Commercial Company | City, STATE,
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Identified individual development needs with appropriate training.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Effective liaison between customers and internal departments.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.


08/1996 to 05/2004 Caregiver Brighton Enterprises | City, STATE,
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients\' medical history, drug history, complaints and allergies.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.



Education
Expected in 1999 Certified Dental Assistant | Dental Assistant Apollo College , Portland, Oregon GPA:
Expected in 1989 GED | Clatsop Community College, Astoria, Oregon GPA:

Expected in 1998 GED | Jewell High School, Jewell, Oregon GPA:
Expected in GED | Tongue Point Vocational College, Astoria, Oregon GPA:
Accomplishments
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Resume Overview

School Attended

  • Apollo College
  • Clatsop Community College
  • Jewell High School
  • Tongue Point Vocational College

Job Titles Held:

  • Home Delivery Driver/ Customer Service
  • Co owner/ Office Manager
  • Cash Office Manager/ Customer Service Manager
  • Caregiver

Degrees

  • Certified Dental Assistant
  • GED
  • GED
  • GED

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