Home Delivery Driver/ Customer Service Resume Example Bend Bulletin

HOME DELIVERY DRIVER/ CUSTOMER SERVICE

Professional Summary

Customer service professional with over 12 years experience, seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Motivated customer service specialist retail experience in a fast-paced, team-based environment.

Qualified Office Manager with almost 2years in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic Home Health Caregiver with 8+ years experience with extensive customer care.

Skills

Customer-focused

Quick learner
Strong communication skills
Product stocking
Accounts payable specialist
Attention to detail
Accurate and detailed
Professional and mature
Articulate and well-spoken
Flexible
Maintains confidentiality
Independent worker
Dedicated team player
QuickBooks
Night and safe deposit procedures
Friendly demeanor
Adaptability

Leadership experience
Decision-making ability
Clear communication skills
Client account management
Store management
Inventory management
Effective trainer
Credit card processing
Great telephone etiquette
Works well under pressure
Cash flow management
Proficient in cash management
Trusted key holder
Accurate money handling
Customer-oriented
Strong customer relations

Work History

10/2006 to 08/2016

Home Delivery Driver/ Customer ServiceBend Bulletin – 1777 SW Chandler Ave, Bend, Oregon 97702

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Developed reputation as an efficient service provider with high levels of accuracy.

07/2005 to 09/2006

Co owner/ Office ManagerExpress Roadside Assistance – Juneau, Alaska 99801

Maintained accurate records of past due customer account activity.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Trained staff on operating procedures and company services.
Identified individual development needs with appropriate training.

06/2004 to 05/2005

Cash Office Manager/ Customer Service ManagerAlaska Commercial Company – Anchorage, Alaska 550 West 64th Ave. Suite 200 99518

Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Identified individual development needs with appropriate training.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Effective liaison between customers and internal departments.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

09/1996 to 06/2004

CaregiverBrighton Enterprises – 5300 McArther Blvd Suit 201, Vancouver, Washington 98601

Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Obtained information about clients\' medical history, drug history, complaints and allergies.
Provided pre- and post-operative care.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Cooked appetizing and satisfying meals and snacks.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands.
Assisted with patient transfer and ambulation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

1999

Certified Dental Assistant: Dental Assistant
Apollo College - Portland, Oregon

1989

GED:
Clatsop Community College - Astoria, Oregon

1998

GED:
Jewell High School - Jewell, Oregon

GED: Tongue Point Vocational College - Astoria, Oregon

Resume Overview

Companies Worked For:

Bend Bulletin
Express Roadside Assistance
Alaska Commercial Company
Brighton Enterprises

School Attended

Apollo College
Clatsop Community College
Jewell High School
Tongue Point Vocational College

Job Titles Held:

Home Delivery Driver/ Customer Service
Co owner/ Office Manager
Cash Office Manager/ Customer Service Manager
Caregiver

Degrees

Certified Dental Assistant : Dental Assistant
GED :
GED :
GED :

Home Delivery Driver/ Customer Service Resume Example

Resume Score: 80%

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