Heavy Equipment Hauler Resume Example Epes Carriers

HEAVY EQUIPMENT HAULER

Summary

Seasoned driving expert with attention to detail and safety. Comfortable lifting up to 100 pounds, operating loading equipment and known for having excellent Driving record and Holder of CDL license with HazMat and oversized loads endorsements. Safety-minded professional specializing in Highly skilled in and Friendly attitude coupled with more than years of expertise in efficient deliveries. Safety-focused with outstanding work ethic and more than with zero accidents. Offers dynamic skills in customer service, and . Follows all rules of road and certified in operating all equipment. Results-focused professional with strength in a. Proactive leader with strengths in communication and collaboration. Proficient in leveraging and knowledge to promote . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills

Class A license
Preventive maintenance
Assisting customers
Documentation skills
Managed incidents
Flatbed experience
Customer service

Work ethic
Team building
Supervision
Team management
PPE use
Multitasking
Basic math

Experience

Heavy Equipment Hauler
Winston Salem , NCEpes Carriers/Aug 2019 to Current

Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Maintained safe driving habits to protect property and general public on roadways.
Completed efficient transfers at hubs and final destinations to keep routes on schedule.
Managed proper transportation of dangerous goods such as Dozers and Trackhoe with no incidents.
Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
Conducted DOT vehicle and equipment inspections to maintain safety and comply with laws.
Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
Observed all driving regulations and safety procedures, maintaining 100 % safe driving record.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Used tractor Trailer trucks to tow Dozers, [Vehicle] and Trackhoe.

Operations Manager
Baker City , ORAlbertsons Companies/Jan 2019 to Aug 2019

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Assessed, optimized and elevated operations to target current and expected demands.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Reduced process lags and effectively trained team members on best practices and protocol.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Assessed upcoming projects to forecast projected resource requirements.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

Service Supervisor
Wilmington , DEFiserv, Inc./Aug 2004 to Jan 2019

Aided onboarding team members with one-on-one training sessions.
Supervised team of employees and delegated duties and responsibilities to each member.
Delivered exceptional customer service and handled all inquiries and complaints.
Addressed areas that needed improvement and observed team's performance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately customers each with questions.
Assessed customer needs and upsold products and services to maximize sales.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Interviewed customers regarding issues and reported feedback to management team.
Exceeded company productivity standards 100% on consistent basis, handling more than 100% of quota each day.
Answered calls per day and directed to designated individuals or departments.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Set up and activated customer accounts to maintain QA satisfaction levels.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Evaluated customer account information to assess current issues and determine potential solutions.
Trained new employees each in procedures and policies in order to maximize team performance.
Delivered service and support to each customer, paving way for future business opportunities.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Worked with [Company Man1] to develop customer service improvement initiatives.
Answered customer questions and addressed concerns, resulting in 100 % reduction in complaint calls.

Account Manager
City , STATEHydroChem/Jan 1997 to Aug 2004

Recruited member sales team and coordinated team activities to maximize sales and minimizing costs.
Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
Exceeded 100% of gross margin and ancillary penetration of 100% with gross margin of 100%.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Streamlined operational efficiencies by developing customer service protocols and standards.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
Managed budgeting, forecasting and performance for all accounts.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
Developed and delivered new business requisitions through business-to-business sales and trade shows.
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Alleviated costs by negotiating product prices and equalizing freight rates.
Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.

Education and Training

High School DiplomaElgin High SchoolMay 1990City, State

Resume Overview

School Attended

Elgin High School

Job Titles Held:

Heavy Equipment Hauler
Operations Manager
Service Supervisor
Account Manager

Degrees

High School Diploma

Heavy Equipment Hauler Resume Example

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