Compassionate Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Skills
Responding to emergencies
Feeding assistance expert
Direct Patient Care
Recording vital signs
Outpatient care
Inpatient care
Supporting personal needs
Work History
03/2020 to Current
Health ScreenerAmita Health – Howell, MI,
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
10/2019 to 03/2020
USA Guided ToursMacy's, Inc. – Daly City, CA,
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Strengthened quality controls to enhance revenue and control downtime.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Developed process improvements and long-term business strategies through analysis of customer feedback.
06/2013 to 09/2019
Starbucks Supervisor Grand Bohemian Hotel – City, STATE,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Identified individual employee's unique work styles and adapted management methods.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Analyzed equipment breakdowns using various troubleshooting methods.
Introduced team contests and goals to enhance productivity and improve employee morale.
Maintained compliance with company policies, objectives and communication goals.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Set overall vision and provided team leadership.
Interviewed, hired and trained new employees for barista position.
06/2003 to 12/2006
Roy Schneider Hospital Registration Service – City, STATE,
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Education
Expected in 06/2003
Diploma : Ivanna Eudora Kean High School - St.thomas VI, GPA:
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