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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Compassionate Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

Skills
  • Responding to emergencies
  • Feeding assistance expert
  • Direct Patient Care
  • Recording vital signs
  • Outpatient care
  • Inpatient care
  • Supporting personal needs
Work History
03/2020 to Current
Health Screener Amita Health Howell, MI,
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
10/2019 to 03/2020
USA Guided Tours Macy's, Inc. Daly City, CA,
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
06/2013 to 09/2019
Starbucks Supervisor Grand Bohemian Hotel City, STATE,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Identified individual employee's unique work styles and adapted management methods.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Maintained compliance with company policies, objectives and communication goals.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Set overall vision and provided team leadership.
  • Interviewed, hired and trained new employees for barista position.
06/2003 to 12/2006
Roy Schneider Hospital Registration Service City, STATE,
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Education
Expected in 06/2003
Diploma :
Ivanna Eudora Kean High School - St.thomas VI,
GPA:

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Resume Overview

School Attended

  • Ivanna Eudora Kean High School

Job Titles Held:

  • Health Screener
  • USA Guided Tours
  • Starbucks Supervisor
  • Roy Schneider Hospital

Degrees

  • Diploma

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