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Health Screener Resume Example

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HEALTH SCREENER
Summary

Hardworking customer service professional proficient in diagnosing technical issues and repairing slot machines. Skilled relationship-builder with good verbal and written communication strengths. Well-versed in related industry compliance requirements. Experienced with highlighting casino services and promoting customer loyalty by providing top-notch service in all areas. Able to handle money and update guest accounts with speed and accuracy. Versatile Slot Attendant with demonstrated abilities in maintaining machines, managing money and updating accounts. Well-organized and forward-thinking with a positive and upbeat approach to serving guests. Prepared to offer 21+ years of related experience and take on a dynamic new role with room for advancement. Hardworking and reliable slot ambassador with strong ability in customer service and dealing with everyday concerns in casino floor. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Maintaining machines
  • Recordkeeping skills
  • Providing change
  • Serving customer needs
  • Dispensing payouts
  • Data entry
  • Updating player accounts
  • Minor maintenance work
  • Currency conversion
  • Security monitoring
  • Machine components
  • Payment monitoring
  • Team management
  • Relationship development
  • Operational improvement
  • Team building
  • Customer service
  • Problem resolution
  • Planning and coordination
  • Process improvement
Experience
Company Name | City, StateHealth Screener11/2020 - Current

Screen patients with Covid questions. Assists front line workers. Clean and sanitized work areas and provided excellent customer service while maintaining patients follow Covid procedures.

Company Name | City, StateSlot Attendant08/1999 - Current
  • Completed speedy and accurate repairs to maintain machines.
  • Dispensed funds for machine jackpots and change for player needs.
  • Promoted loyalty club membership, set up accounts and entered customer information.
  • Enhanced customer loyalty by learning names and preferences.
  • Conducted troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
  • Converted currency into requested combinations of bills and coins for patrons.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Improved operations by working with team members and customers to find workable solutions.
  • Leveraged windows to input and compile data gathered from various sources.
  • Answered 25 calls per hour to answer customer questions.
Company Name | City, StateSales Associate04/1998 - 09/2001
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped average of 100 customers per day by responding to inquiries and locating products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 90% or more.
  • Prepared cash deposits up to $25000 with zero discrepancies.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
Company Name | City, StateKitchen Prep Cook04/1996 - 03/1998
  • Prepared and plated 20+ dishes per shift for busy $90 million annual revenue restaurant.
  • Performed work station prep, including slicing and organizing prior to shift start.
  • Instructed prep cook in preparation of garnishes, dressings and side dishes.
  • Garnished and arranged dishes into creative presentations.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
  • Kept stations stocked and ready for use to maximize productivity.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Company Name | City, StateDeli Associate01/1991 - 03/1998
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Completed orders of all sizes according to customer preferences, improving patron retention by 80%.
  • Documented and entered special orders for event catering and party trays
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Cleaned utensils, dishes and glasses for customer use.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 75% boost in revenues.
Company Name | City, StateCashier02/1989 - 12/1990
  • Delivered prepared food and beverage items promptly to customers' tables and bar area.
  • Minimized spoilage risk by handling and storing snack bar foods according to health code standards.
  • Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
  • Restocked condiments, service supplies and snack bar foods throughout shifts to stay ahead of customer demands.
  • Cooked items such as hot dogs, popcorn, nachos to order and watched times carefully to avoid overcooking and deliver fresh food.
  • Set up and broke down snack bar daily to serve over 100 customers.
  • Verified orders and bagged items for easy transport.
  • Took orders, prepared foods and processed payments in full-service food establishment.
  • Prepared large batches of fast food according to standard recipes.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Washed, peeled, cut and measured recipe ingredients.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Education and Training
Leeward Community College | City, StateAssociate of Arts in Liberal Arts And General Studies05/1996
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Resume Overview

School Attended

  • Leeward Community College

Job Titles Held:

  • Health Screener
  • Slot Attendant
  • Sales Associate
  • Kitchen Prep Cook
  • Deli Associate
  • Cashier

Degrees

  • Associate of Arts in Liberal Arts And General Studies

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