health ambassador resume example with 4 years of experience
. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best and related to retail, sales, ect. Effectively drive revenue with skilled promotional and problem-solving abilities. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
- Money handling abilities
- Good listening skills
- Creative problem solving
- Training development aptitude
- Quick learner
- Strategic sales knowledge
- Sale expertise
- Organization
- Team building
- Complaint resolution
- Multi-line phone talent
- Staff education and training
- Key stakeholder relationship building
- Receiving support
- Key holder experience
- Cash Register Operation
- Customer service
Gastonia, NC, 09/2020 - Current
- Identified process improvements in day-to-day functioning of department.
- Promoted available resources and connected individuals with services.
- Prepared presentations on health and safety concerns for public.
- Partnered with agencies and organizations driving improvements in community health.
- Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
Wichita, KS, 12/2019 - 07/2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
City, STATE, 06/2017 - 11/2019
- Answered constant flow of customer calls with up to 5 calls in queue per minute
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Described Portraits to customers, thoroughly explaining details and care of merchandise
- Collaborated with BAC Supervisor to provide quality control for customer service, production, and output for 24/7/365 operations
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Issued receipts and processed refunds, credits, or exchanges
- Answered customer telephone calls promptly and in appropriate manner
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained organized checkout area and swept floors and emptied trash cans
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Educated customers on promotions to enhance sales
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
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Resume Overview
School Attended
- Hillsdale High School
Job Titles Held:
- Health Ambassador
- Sales Associate
- Customer Service Representative
Degrees
- High School Diploma
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