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health ambassador customer service host resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable team member with strong ability in maintaining security and customer satisfaction. Offering a strong work ethic, interpersonal skills and a customer oriented mindset. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Stock management
  • Multitasking
  • Critical thinking
  • Staff training and motivation
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Organizational skills
  • Problem resolution
  • Troubleshooting
  • PPE use
  • Security monitoring
  • Loss prevention
Experience
11/1998 to Current Health Ambassador/Customer Service Host Northrop Grumman | Schriever Air Force Base, CO,
  • Assisted with security procedures by validating purchases against receipts.
  • Helped keep entryway and front line clean, organized and fully stocked with inventory.
  • Offered above-and-beyond assistance to guests with limited mobility.
  • Offers each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Complied with health and sanitation practices and procedures.
  • Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
  • Responded to guest questions about current facility events and future offerings.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Team Leader for remediation.
  • Monitored customers entering and leaving facility and maintained six foot rule as well as mask requirements
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved average of 300 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Connected incoming calls quickly using multi-line telephone system to keep hold times at a minimum.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and other information.
  • Utilized paging technology within the organization to get in touch with key people.
  • Implemented store visual standards with proper product placement and advertisement displays.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Performed stock processing by filling and stocking floor racks and backstock racks.
06/1997 to 10/1998 Microscopic Examiner Poly Scientific/ Moog | City, STATE,
  • Conducted visual inspections and checked for product defects.
  • Operated microscope to put together and align assemblies.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Worked with operations and engineering teams to report on quality issues and enact successful resolutions.
09/1991 to 05/1997 Cafeteria Worker Price's Fork Elementary School | City, STATE,
  • Performed all work to top standards, proving best service for students, employees and school visitors.
  • Maintained tools, equipment, and surfaces in clean, neat and working order.
  • Organized and prepared ingredients for batch cooking.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Prepared food according to recipe instructions to manage regular school meals.
  • Utilized safe and efficient methods for operating equipment.
  • Adhered to safe and proper storage guidelines for incoming supplies.
  • Upheld correct procedures for preparing foods and storing leftovers.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist students with menu selection.
  • Greeted students with friendliness and professionalism.
  • Supported serving students in delivering accurate and well-presented food orders.
Education and Training
Expected in 05/1984 High School Diploma | Blacksburg High School, Blacksburg, VA GPA:

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Resume Overview

School Attended

  • Blacksburg High School

Job Titles Held:

  • Health Ambassador/Customer Service Host
  • Microscopic Examiner
  • Cafeteria Worker

Degrees

  • High School Diploma

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