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head host lead foodrunner catering service resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Supportive team lead with more than 6 years of casual dining restaurant experience. Someone who takes pride in their good listening skills with an attentive and detail-oriented nature. Committed to proactive reorganization for optimized safety and efficiency. Organized Team Leader that builds positive rapport, inspires trust and guides the team toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with management to provide top-level leadership. Excellent trainer and mentor. Striving to achieve the highest quality standards in food preparation and exceptional customer services.

Skills
  • Proficient in American Sign Language, Beginner of Spanish
  • Expert of Point Of Sale Systems (Breadcrumbs, Toast, and Touch Bistro)
  • Exemplary Customer Service and Phone Etiquette
  • Organization
  • Team Orientation
  • Dining Area Maintenance
  • Bar Terminology
  • Communication and Coordination
  • Food safety for Guests and To-go Order Preparation
  • Unique Problem Solving and Complaint Resolution
  • Basic Math
  • Interpersonal
Work History
09/2018 to 10/2021 Head Host, Lead Foodrunner, Catering Service KC's Ribshack | City, STATE,
  • Highly boasted by owners, several managers, guests, and peers for consideration in workplace, customer satisfaction and other services.
  • Proving positive experience and greeting nearly 100 guests each day or many more.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by nearly 50%.
  • Informed servers of newly seated parties for speedy service.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Provided successful food delivery within high expectations and fast-paced atmosphere.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
10/2017 to 08/2018 Gym Staff Member Drive Custom Fit | City, STATE,
  • Enforced rules and held customers accountable for not following gym regulations.
  • Sold memberships and personal training sessions to new customers.
  • Assessed staff needs and offered assistance with selling retail or making beverages during busy times.
  • Responded to guest requests for assistance.
  • Determined member and guest needs by asking relevant questions and listening actively to responses.
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 10's of calls per hour to address customer inquiries and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Improved operations through consistent hard work and dedication.
  • Kept environment clean, and organized behind and on top of desks, along with lobby, entrance as well as gym floors.
  • Served Members and followed outlines steps of service.
  • Stocked food, beverages, supplies, towels, and toiletries as needed.
  • Posted and relayed information on gym hours and upcoming events, maintaining consistent communication with patrons.
04/2014 to 10/2017 Food Preparation Worker, Server, Cashier Center Scoop | City, STATE,
  • Operating store independently(excluding weekends)
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained cash drawer of $150 or more per shift.
  • Operated register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts, stocked and ordered merchandise.
  • Greeted 30 or more guests per shift.
  • Organized merchandise, tools and utilities inside establishment.
  • Maintained sanitary areas, including frequently cleaning operations and guest spaces. Such as; washing ordering and pickup windows, counters, and seating areas. Picking up waste from guests, disposing of garbage, replaced used serving utensils, avidly cleaning appliances, sweeping and mopping work area. Avidly cleaning appliances and food storage.
  • Worked with owner to resolve problems inside and outside establishment, including guest concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Expected in 06/2017 to to High School Diploma | Pinkerton Academy, Derry, NH GPA:
Expected in to to Current Student | Business Management Manchester Community College, Manchester, NH GPA:

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Resume Overview

School Attended

  • Pinkerton Academy
  • Manchester Community College

Job Titles Held:

  • Head Host, Lead Foodrunner, Catering Service
  • Gym Staff Member
  • Food Preparation Worker, Server, Cashier

Degrees

  • High School Diploma
  • Current Student

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