Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling furniture and all other Home Department merchandise and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with Fred Meyer and make lasting positive impact on business operations.
Inventory management; Ordering and adjusting on-hand products through MAGIC.
Project organization; Change furniture floor displays monthly following display maps and sales promotions.
Customer service; Coordinate with other stores to find in stock product for customer(s).
Shipment preparation; Maintain a clean and organized stockroom. Complete weekly audits to insure accurate orders and sales.
Experience
Hardlines Lead Clerk, Furniture, 05/2017 to Current Mfa Oil – Vienna, MO,
Communicated with customers about furniture offerings, including policies, restrictions and refund policies.
Used cash register or self-checkout system to ring up customer purchases, process payments, order deliveries, order furniture items build and issue receipts.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Drove sales of furniture products by applying proactive nature, knowledge of customer preferences and active listening skills.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and selling practices.
Recommended optimal merchandise based on customer needs and desires.
Educated customers on product and service offerings.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Closing Person in Charge, 05/2017 to Current Mfa Oil – Berryville, AR,
Guided team to consistently achieve daily, weekly and monthly production goals.
Oversaw team of 3-6 associates expertly handling all closing shift related work.
Coached and trained new associates on closing procedures; returns, recovery, facing, customer service, till drops, and closing of the Fuel Center.
Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
Conducted department walkthroughs to assess and remedy factors such as cleanliness and poor merchandising.
Checked inventory system to locate items at other stores, improving sales and customer relations.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
When able, gave assistance to other departments within store to maintain high customer satisfaction levels.
Sales Associate, 11/2014 to 05/2017 Fred Meyer – City, STATE,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Coached new team members on security risks and loss prevention to aid in mitigating store theft.
Assisted customers by finding needed in stock items and checking inventory for items at other locations.
Sold various products by explaining unique features and educating customers on proper application.
Negotiated and closed deals with minimal oversight.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Sales Associate, 11/2013 to 02/2014 Sears – City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Assisted customers by finding needed items and checking inventory for items at other locations.
Elevated customer purchasing experiences to promote steady revenue.
Education and Training
High School Diploma: , Expected in Tacoma Community College - Tacoma, WA GPA:
Completed coursework in Political Science, General Education and Psychology.
Accomplishments
Numerous 'Satisfied or Highly Satisfied' Customer shopping experiences.
Contributed to Home Department being Top 3 in Sales Percent Increase and Dollar Amount Increase Based on Year-to-Year Sales on several occasions.
Personally won Furniture Promotional Sales Contest, either by maintianing best Floor Displays or via sales.
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