guest services security ambassador resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Meticulous Guest Services Professional offering three years of experience in guest service environments. Adaptable and energetic coupled with talents in Art History and Art Education. Customer-oriented multitasker pursuing Guest Services position with exciting establishment.
Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with inquires, general museum information and service questions. Easily adaptable to high-pressure, dynamic situations.
Skills
- Problem-solving skills
- Time management
- Cash Handling
- Teamwork
- Planning and Coordination
- Clerical
- Cultural awareness
- Responsible
- Multitasking abilities
- Reading comprehension
- Organization and Time management
- Basic math
- Training & Development
- Self-motivated professional
Education
Holy Names College Oakland, CA, Expected in 05/1996 ā ā Master of Arts : Liberal Studies - :
SUNY Empire State College Saratoga Springs, NY Expected in 10/1994 ā ā Bachelor of Arts : Photography - :
Work History
Labcorp - Guest Services/Security Ambassador
Chicago, IL, 10/2018 - Current
Chicago, IL, 10/2018 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Upstate Cerebral Palsy - Customer Service Representative
Chittenango, NY, 10/2016 - 12/2017
Chittenango, NY, 10/2016 - 12/2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended Healthcare to customers, thoroughly explaining details.
- Answered constant flow of customer calls with up to ten calls in queue per minute.
Arc Of Monroe - Direct Support Professional
City, STATE, 01/2015 - 06/2016
City, STATE, 01/2015 - 06/2016
- Worked to improve and enhance patient lives through effective and compassionate care.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance when needed.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with self-administered medications .
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Remained alert to problems or health issues of clients and competently responded.
- Documented vitals, behaviors and medications in client medical records.
- Maintained appropriate filing of personal and professional documentation.
- Conferred with nurse to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Transported clients to and from school, activities and appointments.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Ran errands for customers, including shopping, and picking up other necessities.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
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Resume Overview
School Attended
- Holy Names College
- SUNY Empire State College
Job Titles Held:
- Guest Services/Security Ambassador
- Customer Service Representative
- Direct Support Professional
Degrees
- Master of Arts
- Bachelor of Arts
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