Dynamic, passionate and resourceful professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success within Local, County and State Governments and the Healthcare industry. Skilled in building cross-functional teams, public outreach, demonstrating exceptional communication skills, and making critical decisions during challenges. Meticulous professional eager to bring 10-year background in Health Care and Government to Horizon Blue Cross Blue Shield of New Jersey. Successful in revamping policies and procedures to resolve discrepancies and prevent future recurrence. Team-oriented and adept in developing high-performing teams.
Skills
Data Analysis
Trend Analysis
Risk Management
Underwriting and Adjustments
Public Policy Development
Public Relations
Government Relations
Coalition Development
Negotiation
Program Oversight
Business Administration
Budgeting
Consulting
Business Planning
Strategic Corporate Guidance
Project Management
Education
Seton Hall Stillman School Of BusinessWest Orange, NJ, Expected in 2023 ā āMaster of Business Administration: - GPA:
Rutgers University School of Public Affairs and AdministrationNewark, NJ, Expected in 2018 ā āMaster of Public Affairs and Administration: - GPA:
Rutgers UniversityNewark, NJ, Expected in 05/2016 ā āBachelor of Science:Criminal Justice/Political Science - GPA:
Eagleton Institute Of Politics Undergraduate AssociateNew Brunswick, NJ, Expected in 05/2016 ā āCertificate in American Politics and Public Policy: - GPA:
Work History
Chubb - Group Underwriter Whitehouse Station, NJ, 08/2019 - Current
Develop and issue proposal rates for group size 51 plus, public sector, and national accounts. Assesses group's data such as claims, demographics, and area factor to compile rates based on group's risk; monitor and evaluate loss exposures for prospective groups.
Ā·Successfully assisted in implementation and installation of rating system software that reduced errors by 25% and increase productivity reducing need of more fulltime employees. This will also produce more accurate financial reports for senior level executives.
Onboarded 262 groups in FY 2020, completed 1,022 individual quotes, resulting in $63,131,177.39 in total premium. Lifetime total premium sales of $76,499,388.91; most of any new business Underwriter.
Functions as subject matter expert assisting management, staff, and account managers with resolving complex issues. Ensuring requests submitted meets internal and external eligibility requirements before underwriting.
Leveraged customers' history, industry and demographic information to calculate renewal rates
Provided exceptional customer service through resolution customer inquiries. Evaluated account and service histories to identify trends, using data to mitigate future concerns. Collaborated with internal teams and secured appropriate resources to resolve or redirect inquiries in SHBP and OMNIA department.
Achieved 98% customer satisfaction rating in FY 2017; and 97% CSR in 2018.
Managed 50+ daily customer calls; answer customer questions, clarify product offerings, and worked to resolve billing and claim issues, processed and adjusted 40 claims day on NASCO.
Assisted Service Management, Finance and Medical Leadership in reviewing potential contracting arrangements and rate negotiations to ensure delivery of cost effective, quality service.
Participated in cross-functional meetings and work group sessions to identify improvement opportunities by reviewing quality trend outcomes, modification of training resources/schedules in response to business needs.
Longeviti, Llc - Political Consultant Linthicum, MD, 01/2018 - Current
Develop communication of informational programs to maintain favorable public perceptions of candidate's accomplishments or agenda. Offer strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends. Deliver political subject matter expertise to government representatives and civic officials.
Develop and maintain strong working relationships with elected officials, regulators and government staff to advocate effectively for legislative and regulatory policy goals.
Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication. Organize and planned meetings with high-level political appointees and elected officials. Create comprehensive political and regulatory goals, strategies and plans.
Union County Improvement Authority - Project Liaison/Board Member City, STATE, 06/2020 - Current
Create, prioritize, manage and document assigned projects to standardize project tracking and documentation for $150,000,000 Union County Administrative Complex. Oversee operating budgeting and forecasting, expense reporting, and execution for complete project lifecycle from inception to closure
Develop and document various business continuity plans for County Complex. Participate in various infrastructure plans in coordination with other departments to determine project timeline.
Contributes to completion of vendor oversight; due diligence reviews. Facilitate meetings with key leaders and collaborate with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels.
Linden Board Of Education - Board Member City, STATE, 01/2018 - 01/2021
Managed budget of over $140,000,000 that allocated funds for various philanthropic, and school events.
Enlisted support of volunteers provided constituent advocacy and collaborated with businesses and community groups for school with student population of approximately 6,500 and 2,000 employees.
Managed collective bargaining process for employees of district and successfully achieved 5-year contract for all certified and non-certified staff.
Partnered with IT to develop new web program for virtual learning as well as educational continuity plan to assess and mitigate system errors. Monitored technology infrastructure and delivery services to ensure its computability with virtual learning.
T2 Wireless - Manager City, STATE, 08/2011 - 12/2017
Managed up to15-person sales force to $8 million in sales, 15% year-over-year increase.
Created budget, forecast, and profit and loss reports that contributed to 10% decrease in annual expenses. Reviewed monthly buying trends and customer needs, to consolidate spending to increase profits.
Honorable Congressman Donald Payne Jr. - Intern-Staffer City, STATE, 01/2015 - 06/2017
Conveyed and advocated for constituent sentiment on policy issues. Assisted with event planning and outreach within communities in 10th district of New Jersey.
Corresponded with constituents about federal issues and local events. Advised veterans, immigrants, and other constituents on filling out federal forms and research for district-based projects.
Accomplishments
Union County Democratic Committee Member Union County, NJ June 2019ā Current.
New Jersey State Democratic Committee, Muslim Caucus County Chairman Union County, NJ July 2020ā Current
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Strong Summary
Target Job
Typos
Word Choice
Resume Overview
School Attended
Seton Hall Stillman School Of Business
Rutgers University School of Public Affairs and Administration
Rutgers University
Eagleton Institute Of Politics Undergraduate Associate
Job Titles Held:
Group Underwriter
Customer Service Representative
Political Consultant
Project Liaison/Board Member
Board Member
Manager
Intern-Staffer
Degrees
Master of Business Administration
Master of Public Affairs and Administration
Bachelor of Science
Certificate in American Politics and Public Policy
