Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused professional with strength in Customer Service, [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Safety precautions and measures
  • Problem resolution
  • Multitasking
  • Leadership
  • PPE use
  • Team management
  • Friendly, positive attitude
  • Training & Development
  • Troubleshooting
  • People skills
  • Organizational skills
Experience
11/2019 to Current Groomer Vca Antech, Inc. | North Royalton, OH,
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Bathed approximately 6 animals per 7-hour shift.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
  • Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
  • Groomed pets thoroughly, including bathing, brushing, nail filing and clipping, ear cleaning and gland expression and expertly used and cared for shears, clippers and other tools.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Identified and addressed difficult pet or owner challenges with professional demeanor.
  • Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
  • Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Recorded and tracked treatments electronically, promoted styling and grooming services to current and potential clients and maintained clean and healthy environment.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Unloaded and organized supplies and product inventory.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
06/2011 to 11/2019 Pet Groomer Vca Antech, Inc. | Northglenn, CO,
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Bathed approximately 8 animals per 8-hour shift.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
  • Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
  • Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
  • Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
  • Groomed pets thoroughly, including bathing, brushing, nail filing and clipping, ear cleaning and gland expression and expertly used and cared for shears, clippers and other tools.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Identified and addressed difficult pet or owner challenges with professional demeanor.
  • Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
  • Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Recorded and tracked treatments electronically, promoted styling and grooming services to current and potential clients and maintained clean and healthy environment.
  • Kept pets calm and contented during services delivered, freed owners from helping control pets and consistently earned top customer satisfaction ratings among [Number]-stylist team.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Unloaded and organized supplies and product inventory.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Onboarded new team members and led completion of training requirements and annual safety certifications.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
  • Promoted optimal animal health by feeding and watering on regular schedule.
06/2011 to 11/2019 Associate Panjiva | Virtual, HI,
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
  • Acted as point of contact for internal and external customers across departments.
  • Promoted client engagement by promoting thorough CRM strategy.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Defined appropriate metrics and measurements to drive results.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Served as liaison between certain departments to implement new improvement plans and changes.
01/2017 to 11/2018 Salon Manager Smart Style | Sequim, WA,
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Accountable for all staff development, budgeting and supply ordering.
  • Consistently recognized by management for providing superior customer service.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Consulted with customers regarding style objectives and upcoming events.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
Education and Training
Expected in 08/2006 High School Diploma | North West HighSchool, Justin, TX, GPA:

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Resume Overview

School Attended

  • North West HighSchool

Job Titles Held:

  • Groomer
  • Pet Groomer
  • Associate
  • Salon Manager

Degrees

  • High School Diploma

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