Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am an energetic and enthusiastically person who tackles new challenges in busy work settings. Not only am I Team-oriented with, but also do my best to delivers excellent customer care to contribute to five-star social media ratings and repeat business. Attentive as well dedicated to providing attention to customers needs I offer 10 + years of experience in customer care. I'm responsible and dedicated to professionalism with proven abilities in cleanliness, managing supplies and meeting needs by leveraging compassion for every customer while aslo offering excellent time management, multitasking and organizational skills.

  • Safety precautions and measures
  • Animal interaction
  • Dog behavior expertise
  • Customer service
  • Inventory management
  • Dining customer service
  • Effective customer upselling
  • Menu knowledge
  • Check payment processing
  • High-volume dining
  • Point of Sale (POS) system operations
  • Conflict and dispute resolution
  • Safe food handling
  • Inbound and outbound calling
  • Customer relations
  • Payment processing
  • Employee coaching
Groomer, 08/2019 - Current
Spartannash Sioux Falls, SD,
  • Check animals for injury and illness, writing copious notes regarding symptoms for manager's review.
  • Bathe approximately 5-6 animals per day.
  • Clean and disinfect kennels and common areas to reduce spread of illness from infected animals.
  • Refill shampoo bottles, sanitize clippers, combs and brushes and place clean towels at each station following shift completion.
  • Assist grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Brush coat, cut nails and cleaned ears to promote animal health and wellness.
  • Support animal health by keeping all areas clean, neat and properly sanitized.
  • Adhere to all pet care plans, medication requirements and dietary restrictions while providing care.
Server, 09/2018 - Current
The Cheesecake Factory White Plains, NY,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Partnered with team members to efficiently serve food and beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Completed opening and closing checklists by emptying trash and polishing silverware.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Managed closing duties and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted newly seated guests quickly and efficiently.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Groomer, 05/2013 - 08/2019
Spartannash Standish, MI,
  • Asked probing questions to determine service needs and accurately input information into filing systems.
  • Informed customers about billing procedures, processed payments and provided payment option.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Constructed grooming on animals consisting of: nails, hiar cut, and brushing.
  • Conducted call backs and reminders for customers appointments
Education and Training
Groomer: Animal Grooming, Expected in 06/2013
Florida Institute of Animal Arts - Winter Park, FL
High School Diploma: , Expected in 05/2010
Lake Brantley High School - Altamonte Springs, FL

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School Attended

  • Florida Institute of Animal Arts
  • Lake Brantley High School

Job Titles Held:

  • Groomer
  • Server
  • Groomer


  • Groomer
  • High School Diploma

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