I am an energetic and enthusiastically person who tackles new challenges in busy work settings. Not only am I Team-oriented with, but also do my best to delivers excellent customer care to contribute to five-star social media ratings and repeat business. Attentive as well dedicated to providing attention to customers needs I offer 10 + years of experience in customer care. I'm responsible and dedicated to professionalism with proven abilities in cleanliness, managing supplies and meeting needs by leveraging compassion for every customer while aslo offering excellent time management, multitasking and organizational skills.
Skills
Safety precautions and measures
Animal interaction
Dog behavior expertise
Customer service
Inventory management
Dining customer service
Effective customer upselling
Menu knowledge
Check payment processing
High-volume dining
Point of Sale (POS) system operations
Conflict and dispute resolution
Safe food handling
Inbound and outbound calling
Customer relations
Payment processing
Employee coaching
Experience
Groomer, 08/2019 - Current Spartannash – Sioux Falls, SD,
Check animals for injury and illness, writing copious notes regarding symptoms for manager's review.
Bathe approximately 5-6 animals per day.
Clean and disinfect kennels and common areas to reduce spread of illness from infected animals.
Refill shampoo bottles, sanitize clippers, combs and brushes and place clean towels at each station following shift completion.
Assist grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Brush coat, cut nails and cleaned ears to promote animal health and wellness.
Support animal health by keeping all areas clean, neat and properly sanitized.
Adhere to all pet care plans, medication requirements and dietary restrictions while providing care.
Server, 09/2018 - Current The Cheesecake Factory – White Plains, NY,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Partnered with team members to efficiently serve food and beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Completed opening and closing checklists by emptying trash and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Managed closing duties and reconciling cash drawer.
Promoted desserts, appetizers and specialty drinks.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Greeted newly seated guests quickly and efficiently.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
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