grocery delivery driver resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Skills
Problem-Solving
Lifts up to 80 Pounds
Time Management
Excellent Sense of Direction
Valid Driver's License
Customer Service
Attention to Detail
Dependability and Honesty
Communication and Interpersonal Skills
Efficiency and Time Management
Ability to Lift 50 Pounds
Customer Relationships
Dependable and Reliable
Shopping Orders
Teamwork and Collaboration
Quality Assurance
Credit Card Payment Processing
Call Documentation
Multitasking and Prioritization
Creative Problem Solving
Data Entry
Calm and Professional Under Pressure
Upbeat and Positive Personality
Building Customer Trust and Loyalty
Responding to Difficult Customers
40 wpm Typing Speed
Understanding Customer Needs
Customer Retention Strategies
Technologically Savvy
High-Energy Attitude
Call Center Operations
Inbound and Outbound Calling
Experience
Grocery Delivery Driver, 05/2021 to Current Shipt – Wayzata, MN,
Practiced safe and secure loading methods to avoid damaging goods.
Planned efficient routes in order to meet daily demands.
Transported and safely delivered items to prevent damage or loss.
Navigated routes with relevant map programs and GPS systems.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obeyed traffic laws and follow established traffic and transportation procedures.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Utilized street maps to plan and determine most efficient routes.
Notified customers of delays to decrease calls to support.
Verified deliveries against shipping instructions prior to delivering to customers.
Reviewed and verified invoices and purchase requests to confirm accuracy.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Dasher, 07/2022 to 01/2023 John Crane Inc – Longview, TX,
Delivered fresh food to customers across local area.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Navigated local streets and highways with ease using GPS system.
Carried food in insulated bags to maintain hot or cold temperature.
Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
Customer Service Representative, 06/2020 to 09/2021 John Crane Inc – Midland, MI,
Fielded customer complaints and queries, fast-tracking for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative, 03/2021 to 05/2021 St. Jude Children's Research Hospital – Memphis, TN,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
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