Global Crew Logistics Consultant Resume Example
Dexterous in any position in the Airline industry offering more than 14 years of experience effectively delivering goods by using navigation skills and best driving practices. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
As Inside Sales with over 7 years of successful experience in Sales, preferred accounts, Corporate accounts, Revenue Managment, Load Factor, Yield and CRC. Recognized consistently for performance excellence and contributions to success in the Airline industry. Strengths in reports and systems managment backed by training in different Airlines or companies worked.
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Ul, Vancouver , WA
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved Crew problems, improved operations and provided exceptional client support.
- Drove operational improvements which resulted in savings and improved profit margins.
- Handled 35 calls per day to address customer inquiries and concerns.
- Monitored social media and online sources for industry trends.
- Worked with Captain and First officer customers to understand needs and provide all information about their flights, Hotels and Transportation.
Menzies Aviation, Albuquerque , NM
- Created and presented reports every week with data month to month, year over year from the Stations in charge
- Monitored Travel Agencies that had discount or commissionable rate agreements, Contributed to increase % growth YOY
- Created and presented using specific software to obtain the real data built a forecast report
- Reviewed Corporate accounts verifying the scope of his stated goals, Verified needs to help achieve their goals
- Developed strong relationships with every client (Travel agency and Corporate/Companies) and up-selling additional services
- Communicated regularly with the territory assigned with the manager for daily support and planning for accounts
- Prepared and delivered over 3 sales presentations (Los Angeles, Las Vegas, San Francisco) per week to inform the development of the incentive agencies
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats
- Made outbound calls assisting any customers
- Led team of 7 while managing 3 Stations, 30 Preferred accounts
- Met with 2 or 3 potential corporate clients per month
- Planned and led training sessions to any new employed
- Support to the sales team professional development and sales goal reinforcement
Copa Airlines, City , STATE
- Delivered exceptional customer service to every customer (Business and Economic class) by leveraging extensive knowledge of products and services to create positive experiences
- Provided excellent passengers Check In experiencie at Miami International airport
- Handled over 90 passenger per dayli shift in 5 different flight
- Retrieved customer data in case the authorities needs
- In case of any flight cancelation, make a special briefing presenting relevant information, priorities and cancellation plan
- Maintained up-to-date to all personal and passengers in case of cancelation
- Strong knowledges of product and service changes
- Assisted customers by baggages no On-Time finding the best solutions under the company policies
- Resolved problems making recommendations based on extensive product knowledge
- Educated customers about different prices for excess baggage according the final destination under policies and procedures
- Collaborated with sales team members to stay current on inventory occupancy levels, complete accurate orders and resolve item issues
- Provided primary customer support to internal and external customers in fast-paced environment
- Optimized customer support for those special passengers (UMNR or WCHR)
- Communicated with vendors regarding back order availability, future inventory and special orders
- Assisted in the entire process of boarding and dispatch process
Aeropostal Alas De Venezuela, City , STATE
- Managed and closed reservation calls for groups coordinator and Wholesalers fares
- Managed and closed individuals reservation calls to increase bookings to keep and increase the Load factor
- Mainted strong knowledge of products, services and facilities
- Provided follow through on all calls with confirmations and dissemination of requested information
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Assited exceptional reservatios in case their needs special asistance
- Utilized SABRE reservation system to input all key data database
- Handled 35 - 50 alls per day to address customer inquiries and concerns
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with 80% of Venezuelan customers to understand their needs and provide ticket fares, Seats assign, Courier and Changes fees services
- Developed team communications, environment and updates information for daily meetings
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Today's fitness is about a healthy lifestyle and attitude. As a good trainer my main duty is motivate clients to look at fitness as a positive element in a healthy life. part of my duties are:
- Find the right exercises and routines and modify according fitness levels of every clients
- Assisting clients in exercises to minimize injury and promote fitness
- Monitoring client progress
- Providing information or resources on general fitness and health issues
Available to work In any place.
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Resume Overview
School Attended
- Instituto Universitario De Nuevas Profesiones
Job Titles Held:
- Global Crew Logistics Consultant
- Inside Sales Executive
- Lead Passenger Service Agent
- Airline Reservation Agent
Degrees
- Associate of Arts : Tourist And Business Administration
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