Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking warehouse associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.

Skills
  • Coaching
  • Customer service
  • Inventory
  • Meetings
  • Policies
  • Quality
  • Safety
  • Shipping
  • Material Safety Data Sheets
  • Materials handling and transport
  • Manual dock chain pulling
  • Facilities maintenance
  • Pallet jacks
  • Time management
  • Warehouse operations
  • Microsoft Word
  • Able to lift and carry 50 lbs.
  • Materials transport
  • Stockroom procedures
  • Freight operations
  • PPE use
  • Analytical
Experience
GENERAL WAREHOUSE ASSOCIATE, 12/2016 to 10/2017
Ashley FurnitureRichland, WA,
  • Outbound-Load products manually onto trucks, scan products using RF gun build and wrap pallets that meet safety and efficiency requirements.
  • Ensure accuracy, maintain positive productive work environment.Transport product to designated area.
  • Attend and participate in meetings.Ensure that floors and work areas are kept clean and free of debris.
WAREHOUSE ASSOCIATE, 01/2016 to 09/2016
CignaArmada, MI,
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Keyed in data for packages into computer system using handheld scanners, averaging 110 packages per shift.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Placed products on conveyors for final wrapping and shipment.
  • Attended company safety meetings and implemented new measures.
MERCHANT MANAGER, 05/2015 to 12/2015
Tailored BrandsChino, CA,
  • Merchandised store to showcase promotional items and increase sales.
  • Managed cash drawer and facilitated sales using cash, credit and gift card.
  • Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained, managed and motivated employees to promote professional skill development.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Created and enforced policies and procedures for entire logistics team.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
CUSTOMER SERVICE REPRESENTATIVE, 11/2014 to 03/2015
Hawthorne Global Aviation ServicesWheeling, IL,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
PART-TIME ASSISTANT MANAGER, 12/2011 to 11/2014
Hot Topic, Inc.Taylor, MI,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed inventory audits to identify losses and project demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
GENERAL WAREHOUSE ASSOCIATE, 01/2018 to 10/2020
Ashley FurnitureRohnert Park, CA,
  • Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Tagged unmarked merchandise with item number.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Communicated with internal staff members and management to facilitate timely product flows.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Staged and sorted multiple types of products for loading to comply with preset instructions.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Moved large and bulky items up to 450 pounds manually or with equipment such as pallet jack.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Customer Service Representative, 11/2019 to 01/2021
Hawthorne Global Aviation ServicesRonkonkoma, NY,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Collected cash, check and credit card payments from customers and balanced cash drawer after each shift.
  • Forecasted, ordered and stocked merchandise to maintain appropriate inventory levels.
  • Resolved customer complaints and concerns with courteous, friendly and caring approach.
  • Checked and verified vendor deliveries for order accuracy and product quality.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
  • Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Monitored self-service gasoline pumps, helping customers as needed.
Education and Training
Certified Nurse Assistant in Nursing: , Expected in 1998
Occupational Training Center - Phoenix, AZ
GPA:
GED: MEDICAL ASSISANT, Expected in 1998
Az.Institute of Business & Technology - Phoenix, AZ
GPA:

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Resume Overview

School Attended

  • Occupational Training Center
  • Az.Institute of Business & Technology

Job Titles Held:

  • GENERAL WAREHOUSE ASSOCIATE
  • WAREHOUSE ASSOCIATE
  • MERCHANT MANAGER
  • CUSTOMER SERVICE REPRESENTATIVE
  • PART-TIME ASSISTANT MANAGER
  • GENERAL WAREHOUSE ASSOCIATE
  • Customer Service Representative

Degrees

  • Certified Nurse Assistant in Nursing
  • GED

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