Customer-oriented and strategic planning hospitality specialist with six years of experience in guest services, cost control, confidential documentation, human resources, process improvements, sales, marketing and growth initiatives. Focused on developing and implementing process and quality improvements that reduce costs and increase company revenue. Detail-oriented and analytical customer relationship manager seeking to leverage background to fill hospitality role with respected organization.
Skills
Reliability
Security procedures knowledge
Vigilant and watchful
Premises surveillance
Communications
Problem resolution
Organization
Customer service
Experience
Gate Clerk, 06/2019 to 09/2020 Savage Companies – Alabama, NY,
Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at railroad facilities.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Communicated with team members and building management via radio, telephones, computers and proprietary Windows software.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Provided friendly and professional assistance to employees, visitors and customers.
Monitored access control systems, including CCTV systems for nefarious activities such as theft and trespassing.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Warned persons of rule infractions or violations and evicted violators from premises.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Security Supervisor, 09/2019 to 05/2020 Pyramid Hotel Group – Saddle Brook, NJ,
Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Implemented new security protocols to prohibit trespassing and increase safety.
Assessed company security risks and developed actionable solutions to be presented to management.
Oversaw highly effective security team and managed scheduling and resource allocation.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Monitored 4.7 million square foot property for any security issues.
Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
Managed security staff schedules for all shifts, minimizing overtime costs.
Provided security team leadership and contributed to on-call duties.
Trained new security officers on safety protocols and company standards.
Supervised property entrances and exits and monitored employee safety.
Demonstrated public safety dedication through thorough patrolling of community events.
Recorded required data for incident reports and files quickly and accurately.
Designed security policies, alarm response protocols and access card guidelines.
Demonstrated ability to think fast and remain calm under pressure.
Managed more than nine security officers for the assigned site.
Security Guard , 11/2018 to 06/2019 Associated Bank – Mcfarland, WI,
Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
Warned persons of rule infractions or violations and evicted violators from premises.
Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Patrolled the warehouse facilities every two hours to look for suspicious activities.
Monitored access control systems, including CCTV systems for nefarious activities such as theft and domestic violence.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Team Member, 02/2015 to 07/2017 Richeson Management Corporation – Baird, TX,
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Rotated through series of six different stations every two hours on average based on team needs.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Completed additional learning opportunities to advance knowledge and move into senior team member position.
Corrected issues in timely manner to maintain productivity goals.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Looked for ways to go above and beyond job requirements.
Upheld high standards of productivity and quality in all areas of operations.
Worked hard to learn all required tasks quickly and maximize performance.
Education and Training
High School Diploma: , Expected in 2016 Liberty North High School - Liberty, MO GPA:
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