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Garage Ambassador/ Special Event Attendant Resume Example

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GARAGE AMBASSADOR/ SPECIAL EVENT ATTENDANT
Summary

Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.

Driven and ready to apply relationship building and communication skills to new role. Offering expertise and 25 years of related experience in customer-service oriented roles.

High-energy, able to restore venues to neat and professional appearance in quick order. Prepared to leverage experience and drive to advance professionally in challenging new position. Adept at managing security, maintenance and cleaning operations.

Dedicated , Quality- and service-minded professional successful at maximizing team productivity and customer satisfaction.

Versatile, familiar with security standards, cleaning procedures and restocking strategies. Knowledgeable about selling tickets, answering questions and monitoring facilities.

Skills
  • Payment methods
  • Banquets and catering
  • Courteous and professional demeanor
  • Trained in food safety guidelines
  • Guest and client satisfaction
  • Cleaning and sanitizing
  • Cash register operation
  • Ticket purchasing
  • Security understanding
  • Health codes compliance
  • Decision-making
  • Flexible
  • Conflict resolution
  • Critical thinking
  • Maintenance & Repair
  • Communication
  • Problem resolution
  • Working collaboratively
  • Suggestive selling
  • Beer, wine and soju cocktails
  • Alcohol ordering
  • Safe serving knowledge
  • Anticipating guest needs
  • Proficient in mixology
  • Maintaining glassware stock
  • Outstanding customer service
  • Maintaining a clean bar
  • Cash and credit transactions
  • Outgoing personality
  • Basic accounting
  • Service-oriented mindset
  • Employee training
  • Food preparation
  • Licensed [Title]
  • Excellent judgment
  • Able to stand [Number] hours
  • Marketing and sales experience
  • Balancing the cash register
  • Courteous
  • Food service
  • Organizational ability
  • People skills
  • Training & Development
  • Data management
  • Organizational skills
  • Organization
  • Basic math
  • Computer skills
  • Relationship building
  • Work ethic
  • Communication
  • Customer service
  • Time management
  • Active listening
  • Reliable and trustworthy
  • PPE use
Experience
SP Plus Corporation | Las Vegas, NVGarage Ambassador/ Special Event Attendant03/2016 - 03/2020
  • Directed guests to correct location by documented ticket paid parking and answered questions about facility amenities.
  • Determined authenticity and applicability of presented paid parking vouchers or tickets.
  • Declined to admit patrons without parking ticket or voucher .
  • Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
  • Greeted patrons at events and collected tickets/ vouchers.
  • Processed admission payments and provided paid parking tickets.
  • Provided client service by distributing programs, answering patron's questions and selling paid parking tickets .
  • Responded to guest questions about current facility events and future offerings.
  • Helped patrons to assigned parking levels by giving directions and leading way with flag or Baton.
  • Determined authenticity and applicability of presented tickets.
Dottys Casino | Las Vegas, NVBartender/Slot Machine Technician01/2014 - 02/2016
  • Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
  • Promoted positive public image by delivering friendly service to players and employees.
  • Maintained clean, safe and hazard-free environment for staff and guests.
  • Assisted customers and personnel with slot machine issues and questions.
  • Rebuilt, overhauled, adjusted and calibrated slot machines and gaming equipment.
  • Answered questions about gaming rules and policies.
  • Maximized team performance and bottom-line profitability by training new recruits on money handling, company policies and procedures.
  • Described and explained games available to potential customers to attract new players.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Scanned winning tickets to calculate payouts.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Inspected equipment to maintain proper working conditions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
PetSmart | Las Vegas, NVPetcare Supervisor10/2010 - 05/2014
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Communicated positively with clients to understand and meet pets' unique needs.
  • Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
  • Monitored pets for signs of distress, injury and illness and coordinated caring responses.
  • Fed pets on-schedule and with appropriate food for developmental or health requirements.
  • Complied with company policies, objectives and communication goals.
Education and Training
Valley High School | Las Vegas, NVHigh School Diploma05/1998
  • Major in JAROTC
  • WAS IN ARMED AND UNARMED DRILL TEAMS BEFORE AND AFTER SCHOOL
  • COMPETED IN ARMED DRILL TEAM COMPETITIONS WITH OTHER SCHOOLS.
  • SECOND MAJOR - ART
  • WOMEN'S WEIGHT TRAINING
  • CHILD DEVELOPMENT
  • ATTENDED A MILITARY BASE FOR TRAINING IN ARIZONA - MARINE BASE - FOR A SCHOOL ACTIVITY WITH JAROTC
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Resume Overview

Companies Worked For:

  • SP Plus Corporation
  • Dottys Casino
  • PetSmart

School Attended

  • Valley High School

Job Titles Held:

  • Garage Ambassador/ Special Event Attendant
  • Bartender/Slot Machine Technician
  • Petcare Supervisor

Degrees

  • High School Diploma

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