Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Highlights
Excellent Communication
Work Well Under Pressure
Problem Solving
Confident
Creative Thinking
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Courteous demeanor
Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Experience
05/2015 to 01/2015game-tech/ ride attendantAce Hardware | West Columbia, SC, Displayed courtesy and strong interpersonal skills with all customer interactions.
Maintained composure and patience in face of difficult customer situations. attend to customers questions and needs with quality service
repaired and manage all malfunctioning gaming sytems
2015 to CurrentTeam LeaderContinental | Charleston, SC,
Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Reduced and controlled expenses by closely managing the amount of food employees ate while on the clock
Successfully managed the activities of four team members in multiple locations.
2013 to 04/2015call representitiveSpencer Gifts, Llc | Campbell, CA, my job was to fix any problem regarding billing issues with Time Warner cable customers
06/2011 to 12/2011CreelerHeritage Of Peachtree | Griffin, GA,
Receive and count stock items, and record data manually or using computer.
Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
Keep records on the use and/or damage of stock or stock handling equipment.
Dispose of damaged or defective items, or return them to vendors.
08/2009 to 02/2010Sales AssociateREEBOK | City, STATE,
Answer customers' questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
04/2009 to 07/2009BackwashCHICKEN EXPRESS | City, STATE,
Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
Place clean dishes, utensils, or cooking equipment in storage areas.
Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
Sweep or scrub floors.
Clean garbage cans with water or steam.
Sort and remove trash, placing it in designated pickup areas.
Clean or prepare various foods for cooking or serving.
Transfer supplies or equipment between storage and work areas, by hand or using hand trucks.
08/2008 to 04/2009CookSONIC | City, STATE,
Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Take food and drink orders and receive payment from customers.
Measure ingredients required for specific food items being prepared.
Clean, stock, and restock workstations and display cases.
Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Education
Expected in May 2010High School Diploma | Computer Information SystemsHUSTON-TILLOTSON UNIVERSITY, AUSTIN, TXGPA: Computer Information Systems
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