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Game Room Attendant Resume Example

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GAME ROOM ATTENDANT
Professional Summary

Reliable customer service representative, assistant manager,and game room attendant with 2 years of customer service experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.

Skills
  • Customer assistance
  • Safety compliance
  • Supervision
  • Team building
  • Customer service
  • Materials distribution
  • Communications
  • Organization
  • MS Office
  • Team management
Work History
Game Room Attendant07/2020 to 07/2020
Company Name, City, State
  • Operated point of sale terminal to complete customer transactions.
  • Memorized games and rules to facilitate positive entertainment experience.
  • Adhered to safety regulations for facility usage including capacity and fire marshall restrictions.
  • Assisted with ticket redemption and provided prize selection to customers.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Reported game malfunction to maintenance department for resolution to decrease machine downtime.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Cashier06/2020 to 06/2020
Company Name, City, State
  • Provided customers with information on specials and discount deals.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Operated and sanitized kitchen and food preparation equipment.
  • Processed payments and counted change to complete transactions.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Customer Service Representative / Assistant Manage07/2019 to 05/2020
Company Name, City, State
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
Hostess10/2018 to 02/2019
Company Name, City, State
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Informed servers of newly seated parties for speedy service.
Education
High School Diploma: : 05/2020
Southwest High School - City
No Degree: : Medical Administration
Ultimate Medical Academy - Clearwater - City, State
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Resume Overview

School Attended

  • Southwest High School
  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Game Room Attendant
  • Cashier
  • Customer Service Representative / Assistant Manage
  • Hostess

Degrees

  • High School Diploma : 05/2020
    No Degree : Medical Administration

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