Game Room Attendant Resume Example
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GAME ROOM ATTENDANT
Professional Summary
Reliable customer service representative, assistant manager,and game room attendant with 2 years of customer service experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.
Skills
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Work History
Game Room Attendant07/2020 to 07/2020
Shakey's Pizza, Torrance , CA
Shakey's Pizza, Torrance , CA
- Operated point of sale terminal to complete customer transactions.
- Memorized games and rules to facilitate positive entertainment experience.
- Adhered to safety regulations for facility usage including capacity and fire marshall restrictions.
- Assisted with ticket redemption and provided prize selection to customers.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Cashier06/2020 to 06/2020
7-Eleven, Inc., Escondido , CA
7-Eleven, Inc., Escondido , CA
- Provided customers with information on specials and discount deals.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Assisted counter staff in packing ready orders and distributing to customers.
- Maintained clean, sanitized and well-organized food preparation zones.
- Performed shift change tasks each day to keep store efficient and neat.
- Operated and sanitized kitchen and food preparation equipment.
- Processed payments and counted change to complete transactions.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Customer Service Representative / Assistant Manage07/2019 to 05/2020
The Clevelander Hotel, Miami Beach , FL
The Clevelander Hotel, Miami Beach , FL
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
Hostess10/2018 to 02/2019
Applebee's Neighborhood Grill, City , STATE
Applebee's Neighborhood Grill, City , STATE
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
- Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
- Informed servers of newly seated parties for speedy service.
Education
High School Diploma: : 05/2020
Southwest High School - City
No Degree: : Medical Administration
Ultimate Medical Academy - Clearwater - City, State
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Resume Overview
School Attended
- Southwest High School
- Ultimate Medical Academy - Clearwater
Job Titles Held:
- Game Room Attendant
- Cashier
- Customer Service Representative / Assistant Manage
- Hostess
Degrees
- High School Diploma : 05/2020
No Degree : Medical Administration
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