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Game Floor Manager Resume Example

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GAME FLOOR MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Exceptional people skills which aids in a lasting relationship with clients
  • Skilled in Tradegecko
  • Inventory control
  • Inventory management
  • Mentoring and training
  • Staff training and development
  • Supplies inventory
  • Graphic and Media Design
  • Digital graphics
  • Logo creation
  • Production management
  • Staff mentoring
  • Product recommendations
  • Credit and cash transactions
  • On-site product demonstrations
  • Product and service knowledge
  • Time management ability
  • Personnel training
  • Prospecting and networking skills
  • Microsoft Excel proficiency
  • Product merchandising and distribution
  • Policies and procedures
  • Consultative techniques
  • Purchasing
  • Attention to detail
  • Market understanding
  • Goal-oriented
  • Negotiation strengths
Experience
Game Floor ManagerNov 2015 to Jan 2017
Chuck E. Cheese's － Laguna Hills, California
  • Delivered instructional guidance to guests on game room equipment.
  • Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Cleaned and organized the game and dining room at the end of each day.
  • Managed game room floor operations, assisting guests with arcade equipment.
Cashier Supervisor / Restaurant ServerNov 2016 to Sep 2017
Fin's Poke Fusion － Mission Viejo, CA
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Discussed menu items and dietary concerns, noted special requests and suggested key menu items or other additional items to meet upsell goals.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
  • Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed end-of-day counts and securing funds to prevent loss or theft.
Logistics Manager / Sales Representative /Graphic DesignerOct 2017 to Nov 2019
KJ Laboratories － Laguna Hills, California
  • Fostered relationships with various clients through effective communication, negotiation and collaboration skills.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Negotiated with a plethora of freight companies, which resulted in new contracts that reduced overall shipping costs by 6% annually.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Negotiated and closed deals with minimal oversight.
  • Increased investment revenue by skillfully up-selling and closing customer sales by driving product benefits around client needs.
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits.
  • Generated incremental revenue to customers by up-selling additional products and services.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Created digital logos, magazine pages and product packaging designs as well as print materials such as brochures, banners and signs.
  • Leveraged graphic design expertise to produce email blasts, catalogs, posters and other promotional materials.
  • Designed new on-brand visual elements to effectively convey concepts and messaging while efficiently using software such as Photoshop and Illustrator.
  • Expanded client outreach by designing graphics for all marketing materials while offering promotional programs.
  • Leveraged media and graphic design expertise to develop engaging marketing and promotional materials, including flyers and advertisements to generate new sales revenues and grow customer base.
Education and Training
High School DiplomaJun 2015Nogales High School － La Puente, CA
Some College (No Degree)Irvine Valley College － Irvine, CA
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Resume Overview

Companies Worked For:

  • Chuck E. Cheese's
  • Fin's Poke Fusion
  • KJ Laboratories

School Attended

  • Nogales High School
  • Irvine Valley College

Job Titles Held:

  • Game Floor Manager
  • Cashier Supervisor / Restaurant Server
  • Logistics Manager / Sales Representative /Graphic Designer

Degrees

  • High School Diploma Jun 2015
    Some College (No Degree)

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