I'm an ambitious student pursuing an Advertisement and Public Relations degree, eager to contribute developed knowledge in beauty and marketing. I'm also a motivated retail professional with strong sales, customer service and problem-solving abilities. Within my years of experience I've developed skills at selling and learning new information quickly to maximize contributions and respond to changing customer preferences. I strive to deliver a memorable guest experience through welcoming interactions and extensive product knowledge. For the past year I have been a Prestige Beauty Advisor at both Ulta Beauty and Sephora Beauty and have become well-versed in diverse beauty regimens, makeup styles and products.
Skills
Concept development
Team building
Administrative support
Products knowledge
Skin types
Merchandising
Application techniques
Sales expertise
Retail experience
Training & Development
Relationship building
Planning
Active listening
Organization
Friendly, positive attitude
People skills
Work ethic
Flexible
Money handling
Experience
01/2022 to Current
Prestige Beauty AdvisorMphasis Limited – New York, NY,
Finalized purchases and processed payments.
Displayed merchandise to present visually appealing arrangements that drive sales.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Trained staff on strategies for regularly surpassing sales goals.
Showed customers how to apply makeup and other products to achieve desired looks.
Evaluated customer skin to determine unique conditions and skin type.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Recommended styles and treatments based on clients' needs and appearances.
Kept notes listing preferences and services provided to clients for quick reference.
Assisted customers in feeling relaxed and comfortable with the process.
Educated customers on proper makeup techniques and best products for individual needs, including skin tone, beauty routine and age.
Maintained clean and organized counters and work areas.
Received new inventory, replenished supplies and optimized displays.
Kept up to date on company product line changes to better assist customers and boost revenue.
Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
08/2019 to Current
Game Day StaffNorthwest Landscape Services – Snoqualmie, WA,
Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Earned reputation for good attendance and hard work.
Acquired detailed knowledge of services, promotions and events to offer added value.
Assembled and issued required documentation, such as tickets and visitors passes.
Displayed merchandise to present visually appealing arrangements that drive sales.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Trained staff on strategies for regularly surpassing sales goals.
Showed customers how to apply makeup and other products to achieve desired looks.
Evaluated customer skin to determine unique conditions and skin type.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Recommended styles and treatments based on clients' needs and appearances.
Kept notes listing preferences and services provided to clients for quick reference.
Assisted customers in feeling relaxed and comfortable with the process.
08/2020 to 06/2021
Call Center RepresentativeSix Flags, Inc. – Eureka, MO,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
Coordinated strategic goals and worked to secure grants for Abilene Christian University.
Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
Improved customer satisfaction by finding creative solutions to problems.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
04/2020 to 08/2020
Team MemberMain Event – City, STATE,
Reviewed contents on food trays to check receiving complete order.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Completed side work tasks, including restocking condiments and cleaning refrigerators.
Suggested additional menu items, beverages and desserts to increase sales.
Verified orders and bagged items for easy transport.
Monitored and counted food stock and supplies to reorder on time.
Recorded customer orders and communicated clearly to confirm each order.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
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