LiveCareer-Resume
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I'm an ambitious student pursuing an Advertisement and Public Relations degree, eager to contribute developed knowledge in beauty and marketing. I'm also a motivated retail professional with strong sales, customer service and problem-solving abilities. Within my years of experience I've developed skills at selling and learning new information quickly to maximize contributions and respond to changing customer preferences. I strive to deliver a memorable guest experience through welcoming interactions and extensive product knowledge. For the past year I have been a Prestige Beauty Advisor at both Ulta Beauty and Sephora Beauty and have become well-versed in diverse beauty regimens, makeup styles and products.

Skills
  • Concept development
  • Team building
  • Administrative support
  • Products knowledge
  • Skin types
  • Merchandising
  • Application techniques
  • Sales expertise
  • Retail experience
  • Training & Development
  • Relationship building
  • Planning
  • Active listening
  • Organization
  • Friendly, positive attitude
  • People skills
  • Work ethic
  • Flexible
  • Money handling
Experience
01/2022 to Current
Prestige Beauty Advisor Mphasis Limited New York, NY,
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Trained staff on strategies for regularly surpassing sales goals.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Educated customers on proper makeup techniques and best products for individual needs, including skin tone, beauty routine and age.
  • Maintained clean and organized counters and work areas.
  • Received new inventory, replenished supplies and optimized displays.
  • Kept up to date on company product line changes to better assist customers and boost revenue.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
08/2019 to Current
Game Day Staff Northwest Landscape Services Snoqualmie, WA,
  • Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
  • Acquired detailed knowledge of services, promotions and events to offer added value.
  • Assembled and issued required documentation, such as tickets and visitors passes.
06/2021 to 01/2022
Beauty Advisor Self Regional Healthcare Greenwood, SC,
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Trained staff on strategies for regularly surpassing sales goals.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Assisted customers in feeling relaxed and comfortable with the process.
08/2020 to 06/2021
Call Center Representative Six Flags, Inc. Eureka, MO,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
  • Coordinated strategic goals and worked to secure grants for Abilene Christian University.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
04/2020 to 08/2020
Team Member Main Event City, STATE,
  • Reviewed contents on food trays to check receiving complete order.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Verified orders and bagged items for easy transport.
  • Monitored and counted food stock and supplies to reorder on time.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Organized food items on serving trays and in carry-out packages.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Effectively worked with teammates and openly invited coaching from management team.
11/2017 to 12/2019
Hostess Company Name City, State,
  • Checked dining and serving areas every other hour to verify proper cleanliness and readiness for guests.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Answered telephone to provide establishment information and take party reservations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Tracked seated guests and available seating using a given seating chart.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Increased productivity by working quickly, helping other bussers and looking for ways to improve.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Managed inventory of dining room products, including condiments, linens and flatware.
05/2018 to 04/2019
Games Attendant Company Name City, State,
  • Distributed prizes to customers and encouraged repeat playing to increase game sales.
  • Ran daily financial operation reports, tallied receipts and recorded details of sales.
  • Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
  • Collected money for games and provided customers with tokens, tickets and correct change.
  • Recommended games to guests based on age and skill level to boost revenue opportunities.
  • Restocked prizes and updated supply quantities in system, reporting to management on all changes.
  • Handled customer requests and complaints quickly to improve overall service.
  • Supplied customers with gaming equipment such as balls and toss rings.
  • Completed training on policies and procedures, health and safety and environmental responsibilities.
  • Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
  • Sold food and beverages to players and professionally mediated gaming disputes to maintain high customer satisfaction.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 05/2023
Bachelor of Science: Public Relations, Advertising, And Applied Communication
Abilene Christian University - Abilene, TX
GPA:
Expected in 05/2019
High School Diploma:
Saginaw High School - Saginaw, TX,
GPA:

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Resume Overview

School Attended

  • Abilene Christian University
  • Saginaw High School

Job Titles Held:

  • Prestige Beauty Advisor
  • Game Day Staff
  • Beauty Advisor
  • Call Center Representative
  • Team Member
  • Hostess
  • Games Attendant

Degrees

  • Bachelor of Science
  • High School Diploma

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