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Gallery Host Lead Resume Example

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GALLERY HOST LEAD
Professional Summary

Organized Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 14 years of experience providing quality administrative support to clients. Ambitious customer service with years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures while providing exceptional service.

Work History
Hyatt Place El Paso Airport. El Paso, TXGallery Host Lead | 05/2018 - 04/2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Updated customer accounts with add-on room charges, and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Entered customer data using colleague advantage and opera software and updated information whenever patrons changed rooms.
  • Collaborated with management and associate team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw fast-paced front desk operations.
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Welcomed each new arrivals pleasantly and confirmed reservations and identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Supervised 11- 14 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Worked with guests to understand needs and provide exceptional customer service.
  • Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
  • Kept operations in compliance with company, safety and legal requirements.
  • Completed frequent inspections to identify and resolve problems affecting performance.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled multiple calls per 8 hours to address customer inquiries and concerns.
Oxford Inn & Suites. Jantzen Beach, ORGuest Service Representative | 06/2003 - 06/2006
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
Alderwood Inn. Portland , ORFront Desk Receptionist | 09/2000 - 01/2003
  • Provided guests with above-and-beyond service, including making outside venue reservations.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
National Car Rental. Salt Lake City, UTCustomer Service Representative | 05/1998 - 12/1999
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Answered customer questions regarding merchandise and pricing.
  • Promoted available products and services to customers during service, account management and order calls.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Skills
  • Leadership communications
  • Collaborative Leadership
  • Educational leadership
  • Thought leadership
  • Leading employees
  • Quality improvement leadership
  • Staff leadership and supervision
  • Leadership trained
  • Motivational leadership style
  • Team Leadership
  • Cross-functional teams leadership
  • Works well independently
  • Works well with team environment
  • Works Well Under Pressure
Education
West High SchoolSalt Lake City, UT06/1998High School Diploma
Clovis Community CollegeClovis, NM05/2012Associate of Arts: General Studies
El Paso Community CollegeEl Paso, TXAssociate of Science: Nursing
Certifications
  • Dale Carnegie Leadership Training
  • First Aid/CPR Certified
  • Food Handlers/TABC
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Resume Overview

Companies Worked For:

  • Hyatt Place El Paso Airport
  • Oxford Inn & Suites
  • Alderwood Inn
  • National Car Rental

School Attended

  • West High School
  • Clovis Community College
  • El Paso Community College

Job Titles Held:

  • Gallery Host Lead
  • Guest Service Representative
  • Front Desk Receptionist
  • Customer Service Representative

Degrees

  • High School Diploma
    Associate of Arts : General Studies
    Associate of Science : Nursing

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