Organized Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 14 years of experience providing quality administrative support to clients. Ambitious customer service with years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures while providing exceptional service.
Skills
Leadership communications
Collaborative Leadership
Educational leadership
Thought leadership
Leading employees
Quality improvement leadership
Staff leadership and supervision
Leadership trained
Motivational leadership style
Team Leadership
Cross-functional teams leadership
Works well independently
Works well with team environment
Works Well Under Pressure
Work History
05/2018 to 04/2020
Gallery Host LeadFestival Foods – Hartford, WI,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Protected guest valuables with main safe or in individual boxes to maximize security.
Updated customer accounts with add-on room charges, and room service bills.
Planned coverage needs and organized services to support incoming special events.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Entered customer data using colleague advantage and opera software and updated information whenever patrons changed rooms.
Collaborated with management and associate team members to handle guest requirements from check-in through check-out.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Kept accounts in balance and ran daily reports to verify totals.
Oversaw fast-paced front desk operations.
Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Maintained financial accuracy by collecting deposits, fees and payments.
Welcomed each new arrivals pleasantly and confirmed reservations and identification.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Supervised 11- 14 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Worked with guests to understand needs and provide exceptional customer service.
Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
Kept operations in compliance with company, safety and legal requirements.
Completed frequent inspections to identify and resolve problems affecting performance.
Maintained excellent attendance record, consistently arriving to work on time.
Handled multiple calls per 8 hours to address customer inquiries and concerns.
06/2003 to 06/2006
Guest Service RepresentativePublic Health Management Corporation – Harrisburg, PA,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Protected guest valuables with main safe or in individual boxes to maximize security.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Maintained financial accuracy by collecting deposits, fees and payments.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Maintained transaction security by verifying payment cards against identification.
Kept accounts in balance and ran daily reports to verify totals.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
09/2000 to 01/2003
Front Desk ReceptionistSheridan Group Inc. Company – Jamestown, MI,
Provided guests with above-and-beyond service, including making outside venue reservations.
Confirmed relevant guest information and payment methods to prevent fraud.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
05/1998 to 12/1999
Customer Service RepresentativeNational Car Rental – City, STATE,
Contributed to company achieving and holding industry-leading customer service ratings.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Answered customer questions regarding merchandise and pricing.
Promoted available products and services to customers during service, account management and order calls.
Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Education
Expected in 06/1998
High School Diploma: West High School - Salt Lake City, UT GPA:
Expected in 05/2012
Associate of Arts: General Studies Clovis Community College - Clovis, NM GPA:
Expected in
Associate of Science: Nursing El Paso Community College - El Paso, TX GPA:
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