Multi-talented position as Furniture Lead consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of prior Managerial positions which I am sure will help in my understanding of the Assistant Store Managerial position for which I am applying. Experienced Store Lead/Manager with over 10years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
- Relationship building and management
- Goals and performance
- Sales techniques
- Order management
- Customer experience
- POS systems operations
- Operations
- Order processing
- Customer Relations
- Vendor Management
- Merchandising expertise
- Staff Supervision
Warwick, RI, 10/2015 - Current
- Learned how to complete the opening of the store, payroll, closing the store and check in vendors with minimal supervision, contributing to a successful promotion.
- Developed team communications and information for employee meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Loaded, unloaded and moved material to and from storage and production areas.
- Contributed to team results in a fast-paced environment.
- Followed all policies, regulations, dress codes and schedules.
- Increased customer satisfaction by resolving customer dissatisfaction issues.
- Performed administrative duties, including opening and closing the store.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with customers to understand needs and provide service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Decatur, GA, 03/2015 - 08/2015
- Upheld high quality standards by following protocols for finished products.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Loaded, unloaded and moved material to and from storage and production areas.
- Followed all policies, regulations, dress codes and schedules.
- Supported needs of Mold Technician with skill and efficiency.
City, STATE, 07/2009 - 03/2015
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Maintained organized checkout area and swept floors and emptied trash cans.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers with locating and choosing merchandise in any store department.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Educated customers on promotions to enhance sales.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Stocked merchandise clearly labeling items and arranging according to size or color and preparing attractive displays.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Furniture and general products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Kept all areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Issued receipts and processed refunds, credits, or exchanges.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Assisted customers by answering questions and fulfilling requests.
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School Attended
- FArmington High School Farmington, MO
Job Titles Held:
- Furniture Processing Lead
- Mold Technician
- Furniture Lead
Degrees
- High School Diploma
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