Furniture Escalations Specialist Resume Example
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FURNITURE ESCALATIONS SPECIALIST
Summary
Cheerful and upbeat customer service rep with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Skills
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Experience
Discover Financial Services | Springfield , ILFurniture Escalations Specialist03/2019 - 03/2020
- Resolved over 50 tickets per day to keep queue clear and packages moving efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Executed 20-30 outbound calls each day to existing customers pertaining to delivery of items purchased
- Delivered service and support to each customer, paving way for future business opportunities.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Took escalated calls from customers that could not be resolved by store or furniture reps
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Giant Eagle | Wadsworth , OHMajor Appliance Customer Relations09/2016 - 03/2019
- Maintained 90% satisfaction rating with customers by providing exceptional service and support.
- Answered 50+ inbound calls per day to resolve customer complaints that could not be handled at store or regular rep level
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Processed refunds and returns for customer on an as needed basis
- Responsible for processing price adjustments for reorders, discounts
- Loading and reloading gift cards
- Consulted with customers to determine best methods to resolve service and billing issues.
- Worked with external store representatives to address customer needs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
USA800 | City , STATEInbound Customer Service Representative07/2014 - 11/2014
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Completed paperwork within established guidelines to document consumer requests.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Provided specific needs to customers calling in for multiple portfolios, ie Jay Pay, real estate seminars, liquidation channel, and more
CVS/Pharmacy | City , STATEPharmacy Technician08/2011 - 03/2013
- Delivered quality care to customers through close collaboration with pharmacist.
- Ordered medicines on a weekly basis to meet anticipated demand from patients and reduce backorders.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated information in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Entered and processed patient prescriptions in company system.
- Prepared medication labels with item name and quantity.
- Handled over 100+ daily dispenses of prescriptions.
- Filled over 100+ medication orders daily and entered orders into system.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Prepared and submitted claims to insurance companies for payment.
- Ordered out of stock medications to keep inventory well-stocked.
- Managed medication stocks, including conducting counts, and labeling products
- Resolved third-party rejection claims.
- Compiled customer demographic, allergy and medical history background.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of the pharmacy director.
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Education and Training
Vatterott College - Kansas City | City, StateAssociate of Applied Science in Pharmacy06/2009
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School Attended
- Vatterott College - Kansas City
Job Titles Held:
- Furniture Escalations Specialist
- Major Appliance Customer Relations
- Inbound Customer Service Representative
- Pharmacy Technician
Degrees
- Associate of Applied Science in Pharmacy
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