Furniture Escalations Specialist Resume Example Company Name

FURNITURE ESCALATIONS SPECIALIST

Summary

Cheerful and upbeat customer service rep with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Skills

Customer relations
Report generation
Route management
Shipping and receiving understanding
In-store support
Conflict mediation
High-energy attitude
Call center experience
Active listening
Inbound and outbound calling
Preparing bulk medications
Proper labeling procedures
Verifying orders
Point of sale systems proficiency
Aseptic techniques
Pharmacy operations

Stocking shelves
Ordering and stocking medications
Supporting pharmacy operations
Insurance billing
Quality assurance and control
Resolving customer issues
Time management
Problem-solving skills
Labeling prescriptions
Credit card payment processing
Clerical support
Adaptive team player
Senior leadership support
Office equipment proficiency
Customer Service
Skilled multi-tasker

Experience

Company Name | City, StateFurniture Escalations Specialist03/2019 - 03/2020

Resolved over 50 tickets per day to keep queue clear and packages moving efficiently.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Executed 20-30 outbound calls each day to existing customers pertaining to delivery of items purchased
Delivered service and support to each customer, paving way for future business opportunities.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Took escalated calls from customers that could not be resolved by store or furniture reps
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Company Name | City, StateMajor Appliance Customer Relations09/2016 - 03/2019

Maintained 90% satisfaction rating with customers by providing exceptional service and support.
Answered 50+ inbound calls per day to resolve customer complaints that could not be handled at store or regular rep level
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Processed refunds and returns for customer on an as needed basis
Responsible for processing price adjustments for reorders, discounts
Loading and reloading gift cards
Consulted with customers to determine best methods to resolve service and billing issues.
Worked with external store representatives to address customer needs.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Company Name | City, StateInbound Customer Service Representative07/2014 - 11/2014

Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Completed paperwork within established guidelines to document consumer requests.
Explained key information regarding products and services to customers to encourage informed decision-making.
Provided specific needs to customers calling in for multiple portfolios, ie Jay Pay, real estate seminars, liquidation channel, and more

Company Name | City, StatePharmacy Technician08/2011 - 03/2013

Delivered quality care to customers through close collaboration with pharmacist.
Ordered medicines on a weekly basis to meet anticipated demand from patients and reduce backorders.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Created new customer profiles and updated information in pharmacy computer systems.
Efficiently processed cash register transactions for new and refilled prescription orders.
Entered and processed patient prescriptions in company system.
Prepared medication labels with item name and quantity.
Handled over 100+ daily dispenses of prescriptions.
Filled over 100+ medication orders daily and entered orders into system.
Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Prepared and submitted claims to insurance companies for payment.
Ordered out of stock medications to keep inventory well-stocked.
Managed medication stocks, including conducting counts, and labeling products
Resolved third-party rejection claims.
Compiled customer demographic, allergy and medical history background.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Interpreted and processed medication orders under supervision of the pharmacy director.
Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.

Education and Training

Vatterott College - Kansas City | City, StateAssociate of Applied Science in Pharmacy06/2009

Resume Overview

School Attended

Vatterott College - Kansas City

Job Titles Held:

Furniture Escalations Specialist
Major Appliance Customer Relations
Inbound Customer Service Representative
Pharmacy Technician

Degrees

Associate of Applied Science in Pharmacy

Furniture Escalations Specialist Resume Example

Resume Score: 80%

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