funeral director office administrator resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.

  • Budgetary Planning
  • CRM and office management software
  • Expense reporting
  • Customer relations
  • Data entry
  • Invoicing and billing
  • Training and coaching
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Workforce Management
  • Billing
  • Event coordination
  • File and data retrieval systems
  • Proposal writing
  • Friendly, positive attitude
  • Merchandising knowledge
  • Written and oral communication skills
  • Verbal/written communication
  • Product Sales
Education and Training
Pinckneyville Community High School Pinckneyville, IL, Expected in 05/1998 High School Diploma : - GPA :
Rend Lake College Ina, IL Expected in 08/2000 : - GPA :
Commonwealth Institute of Funeral Service Houston, TX Expected in 05/2002 Associate of Science : - GPA :
Lake County Il - Funeral Director/Office Administrator
Il 60085, IL, 03/2008 - Current
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Prepared death certificates and drafted obituaries.
  • Removed deceased from place of death and transported to funeral home.
  • Arranged for clergy members to perform funeral services.
  • Addressed all client questions and requests for information relating to funeral services and pricing.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Completed legal documentation and signed death certificates.
  • Oversaw filing of legal documents.
  • Implemented pre-need arrangement program for funeral services, which guaranteed specific prices and secured clients' company trust.
  • Drafted professional correspondence and marketing materials.
  • Participated in community activities for funeral home promotions and other purposes.
  • Obtained information to complete death certificates or burial permits.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Documented and routed business correspondence to manage office paperwork.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
  • Processed, tracked and pursued resolutions for issues to keep records and accounts current.
  • Assisted software migration support services for employees, including overseeing training and resolving inquiries.
Andover Public Schools - Deputy Coroner
Andover, MA, 02/2019 - Current
  • Supervised removal of bodies from death scenes to transport to morgues.
  • Contacted families and next of kin of deceased to inform of deaths and gather further information for to support reviews.
  • Performed analysis on bodies and other pieces of evidence to determine causes and manners of death.
  • Prepared legal documents to accompany bodies and facilitate transportation, interment or legal actions.
  • Recorded positions and conditions of bodies to track evidence.
  • Kept detailed records of bodily injuries and submitted reports to investigating officials, family members and legal bodies.
  • Interviewed witnesses at death scenes to obtain collateral information to determine manner of death.
  • Collected and analyzed data samples from various toxicology and pathology tests to add to information gleaned from autopsies.
Trimble Navigation Limited Inc - COVID-19 Contact Tracer
Washington, DC, 10/2020 - 08/2021
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
  • Furnished case patients with contact information outlined in Illinois protocol for local health department to support contact tracing.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed record keeping by logging client information within secure contact-tracing software SalesForce.
Enterprise Rent-A-Car - Enterprise Sales Representative
City, STATE, 01/2003 - 02/2004
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.

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Resume Overview

School Attended

  • Pinckneyville Community High School
  • Rend Lake College
  • Commonwealth Institute of Funeral Service

Job Titles Held:

  • Funeral Director/Office Administrator
  • Deputy Coroner
  • COVID-19 Contact Tracer
  • Enterprise Sales Representative


  • High School Diploma
  • Associate of Science

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