Funeral Director Intern Resume Example

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FUNERAL DIRECTOR INTERN
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Funeral industry regulations knowledge
  • Dressing and casketing
  • FTC compliance understanding
  • Cremations
  • Floral design
  • Home and hospital removals
  • Knowledge of EDRS and FDMS
  • Staff Management
  • Schedule optimization
  • Mathematical calculations
  • Operations management
  • Prescription Refill Fulfillment
  • Answering and Routing Calls
  • Verbal and Written Communication
Work History
July 2020-September 2021Funeral Director Intern | Company Name | City, State
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Performed embalming procedures and updated case study reports.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Managed timing of floral deliveries for multiple services per day.
  • Arranged clergy, music and other service details for clients.
  • Completed death certificates, burial permits and other legal documents for families.
  • Worked with cemeteries to schedule grave opening and closing.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Embalmed human remains to slow decomposition.
August 2007-April 2020Pharmacy Technician | Company Name | City, State
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
June 2001-August 2007Assistant Manager | Company Name | City, State
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
June 1998-August 2002Manager | Company Name | City, State
  • Conducted monthly inventories of raw materials and components on work floor.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.
  • Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree: Hospitality And Recreation MarketingEast Carolina University, City, State
No Degree: General StudiesCollege of The Albemarle, City, State
Expected in August 2023Associate of Applied Science: Funeral Services And Mortuary ScienceJohn Tyler Community College, City, State
June 1999High School DiplomaCurrituck County High School, City, State
Certifications
  • Licensed funeral service intern - current

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Resume Strength
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  • Measurable results

Resume Overview

School Attended

  • East Carolina University
  • College of The Albemarle
  • John Tyler Community College
  • Currituck County High School

Job Titles Held:

  • Funeral Director Intern
  • Pharmacy Technician
  • Assistant Manager
  • Manager

Degrees

  • No Degree : Hospitality And Recreation Marketing
    No Degree : General Studies
    Associate of Applied Science : Funeral Services And Mortuary Science
    High School Diploma

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