Knowledgeable and dedicated customer service professional with extensive experience in Funeral Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Schedule Management
Service planning
Adaptability
Reading comprehension
Microsoft Office
Detail-oriented
Critical thinking
Good listening skills
Self-motivated professional
Work History
Funeral Director and Embalmer, 10/2020 - Current Service Corporation International – Naples, FL,
Preformed all duties pertaining to smoothly running funerals and memorials.
Preformed embalming to ensure the proper disinfection and preservation of loved ones.
Completed all cremation duties following a strict chain of custody report.
Devised business development initiatives focused on drawing in new customers, boosting revenues and strengthening profit margins.
Provided polished and professional service for routine needs and advanced customer problems.
Investigated changing customer preferences and adapted service strategies to address industry trends.
Counseled, comforted and supported family members of friends during sad and stressful times.
Handled all important details, including obituary wording, death certificates and contract negotiation.
Managed consultations with loved ones seeking to arrange funeral details for family members or friends.
Worked within community to establish partnerships and strategic sales funnels for prearranged funeral services.
Worked with families and loved ones of deceased loved ones to set funeral service plans and select caskets.
Oversaw work of funeral staff, including embalmers, attendants and drivers, to complete respectful and smooth services.
Maintained well-organized, tidy and fully-functional facilities for guests.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Funeral Director/Embalmer Apprentice, 12/2019 - 10/2020 Service Corporation International – New Orleans, LA,
Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
Picked up deceased at private homes, hospitals and county morgues.
Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
Secured and filed burial permits and made funeral arrangements.
Performed embalming procedures and updated case study reports.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Funeral Director/Embalmer Apprentice, 09/2018 - 12/2019 Hurley Funeral Home – City, STATE,
Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Picked up deceased at private homes, hospitals and county morgues.
Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Secured and filed burial permits and made funeral arrangements.
Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Performed embalming procedures and updated case study reports.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Attractions Cast Member, 01/2015 - 05/2015 Walt Disney World Company – City, STATE,
Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
Explained and promoted adherence to organizational policies as needed and in professional manner.
Delivered information to guests on available services, special attractions and general facility layout and accommodations.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Delivered information to visitors, including details of interest about facility, rules, and policies.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Assisted customers in entering and exiting rides, providing balance support and general directions.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Operated rides and attractions according to written guidelines to reduce injuries.
Education
Diploma of Mortuary Science: , Expected in - Worsham College of Mortuary Science - Wheeling, IL GPA:
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