Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Production line operations
  • Product location
  • Pick lists
  • Route logs
  • Interdepartmental communication
  • Safety and compliance
  • Shipping and packaging
  • Order fulfillment
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Strong Analytical and Problem Solving Skills
  • Complex Product Knowledge
  • LiveChat Messaging
  • Inbound and Outbound Calling
  • Patient and Empathetic
Work History
02/2014 to Current
Fulfillment Specialist/Ambassador Neogen Corporation IL, State,
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Followed procedures at all times for personal and team safety.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Wrapped pallets in shrink wrap prior to loading.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Trained new associates on basic and advanced shipment procedures.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
08/2013 to 02/2014
Customer Service Specialist Stryker Corporation Riverside, CA,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained user account data by initiating account access and establishing in database.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
04/2006 to 08/2013
Manufacturing Technician Empirical Manufacturing City, STATE,
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
  • Set up and verified functionality of safety equipment.
  • Prepared and assembled materials, and tested products or subassemblies for functionality and quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Expected in
No Degree: Culinary Arts
Cincinnati Cooks - Cincinnati, OH,
Expected in 08/2023
Associate of Arts: Criminal Justice
Cincinnati State Technical And Community College - Cincinnati, OH
Expected in 06/1992
Ruthruff Adult Education - Detroit, MI,

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School Attended

  • Cincinnati Cooks
  • Cincinnati State Technical And Community College
  • Ruthruff Adult Education

Job Titles Held:

  • Fulfillment Specialist/Ambassador
  • Customer Service Specialist
  • Manufacturing Technician


  • No Degree
  • Associate of Arts
  • GED

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