Multi-talented area coordinator with 10 years of experience guiding care givers on a advocacy journey while offering tools to assist with awareness and education. Dedicated to creating safe and enjoyable experiences for families by partnering with other local agencies, performing trainings, and planning social events. Successfully hired, trained and oversaw team of 12 staff. Decisive leader with phenomenal communication skills.
Used RF scanner to pick items from bins and complete orders.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Keyed in data for packages into computer system using handheld scanners, averaging 200 packages per shift.
Trained team of 8 employees in using Manhattan software and scanners.
Prepared products, including electronics and clothing for shipping according to company specifications.
Unloaded merchandise from delivery trucks quickly and efficiently.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Packaged items with appropriate materials to prevent damage during shipping.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Restocked shelves with current merchandise in attractive displays to promote sales.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lowcountry Area Coordinator , 04/2010 - 12/2020 Chick-Fil-A – Mayfield Heights, OH,
Assisted with budget development and management.
Organized special programs such as monthly support groups for for families with children of special needs to teach advocacy, awareness and educational tools.
Orchestrated wellness programs involving young adults on the Autism spectrum in partnership with Medical University of South Carolina.
Supervised and trained team of 25 to become support parent and peer to peer mentors.
Compiled data to prepare for research and grant applications.
Updated Family Connection of SC website to provide current and accurate information.
Evaluated employees to assess and provide performance feedback.
Planned and implemented social programs and activities for families.
Monitored employee work and determined benchmarks for performance indicators.
Established area team schedule and planned production.
Trainer, 02/2002 - 08/2007 General Electric Synchrony Bank – City, STATE,
Trained newly hired top talent to fill key positions and maximize productivity.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Ordered materials and supplies to use in sessions and kept costs under training budget.
Created and offered additional materials to enhance training.
Produced effective training materials using microsoft and legacy to engage and educate individuals.
Documented participant attendance, engagement and progress.
Created training schedules to meet hiring demands of quality control and call center departments.
Proactively identified and solved complex problems related to employee training, management and business direction.
Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Explained goals and expectations required of trainees at beginning of call center and collection session.
Elevated team member performance while cultivating customer relationships to drive sales.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Reduced process gaps by effectively training new hires on best practices and protocols.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Scripted, recorded and uploaded instructional videos for remote learning students.
Education and Training
Bachelor of Science: Biology, Expected in - Bethune - Cookman University - Daytona Beach, FL GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Negotiated with vendors, saving the company $ 10,000 annually.
Developed relationships and partnered with numerous organizations and lowcountry businesses.
Recognized as Employee of the year (2019) for outstanding performance and team contributions.
Board of Director member, Lowcountry Autism Foundation- 2019-present
Board of Director member, Medical University of South Carolina Piece It Together- 2018
Board of Director Vice President, Society Of Asian Scientists and Engineers- 2020.
Certifications
Jessica
Certified SC Thrive, Family Connection of SC - 2018
Certified Baby Net Part C Credentials, Family Connection of SC - 2020
Certified Triple P (Positive Parenting Program), Family Connection of SC - 2018
Certified End the Silence Presenter, National Alliance on Mental Illness - 2018
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