Fulfillment Specialist resume example with 3 years of experience
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Incredible background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Personable and dedicated with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Multitasking and Prioritization
- Data Entry
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Spanish Fluency
- Customer Service
- Customer Relations
- Call Center Operations
- Responding to Difficult Customers
- Upselling Products and Services
- Order and Refund Processing
- Inbound Calls
- Payment Processing
- Product Knowledge
- Proactive Self-Starter
- Patient and Empathetic
- LiveChat Messaging
- Time Management
- Microsoft Office
- Relationship Building
- Work Prioritization
- Teamwork and Collaboration
Skillman, NJ, 07/2022 - Current
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Selected products and items from shelves and pallets for customer orders.
- Tracked outgoing orders to provide shipping status to customers.
- Took custom orders from clients and provided accurate quotes.
- Operated forklift and pallet jack to transport heavy loads.
- Compared merchandise invoices to items actually received.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Stamped price tags on merchandise, referring to official price lists.
- Labeled boxes and placed in outbound collection areas.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Confirmed items picked for orders by keying codes into system.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Limited damage to products and orders by using care when choosing items.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Packaged items with appropriate materials to prevent damage during shipping.
- Managed daily operations of branch, order fulfillment and customer service.
- Issued supplies, materials and products to team members based on information from requisitions.
Hampton, VA, 01/2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
Jacksonville, AL, 02/2020 - 07/2022
- Completed opening and closing duties to facilitate business operations.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Assisted upper management with daily operations to meet standards of service and quality.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer complaints and reported issues to senior management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Assisted general manager with operations game plan and company initiatives implementation.
- Reinforced rules to promote superior employee performance.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Evaluated employee performance, delivering individualized feedback and praise.
- Taught staff upselling techniques to meet revenue targets.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted from crew member to supervisor, in less than 12-months.
- Colorguard Captain (2018-2022)
- Grand Champion (2019)
- All County Finalist (2021)
- Recital Soloist
- Church Choir
- Black Belt
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Resume Overview
School Attended
- Forest Hills High School
Job Titles Held:
- Fulfillment Specialist
- Customer Service Representative
- Shift Supervisor
Degrees
- High School Diploma
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