LiveCareer-Resume

fulfillment specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • RF Scanning Devices
  • Boxing and Labeling
  • Merchandise Restock
  • Workload Priorities
  • Equipment Operation
  • Safety Procedures
  • Heavy Lifting
  • Attention to Detail
  • Customer Service
  • Cash Register Operation
  • Payment Processing
Experience
Fulfillment Specialist, 08/2017 to 06/2022
Adair HomesRedmond, OR,
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Limited damage to products and orders by using care when choosing items.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Customer Service Associate, 12/2013 to 01/2017
PetcoAltoona, PA,
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Restaurant Server, 05/2010 to 11/2017
Horseshoe Bay ResortHorseshoe Bay, TX,
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Took orders, calculated charges, issued table checks and collected payments from customers.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education and Training
High School Diploma: , Expected in 05/1990 to Mt. Vernon High School - Fortville, IN
GPA:
Associate of Science: Med, Expected in to Indiana Business College - Indianapolis, IN,
GPA:
: Business Administration And Management, Expected in to Ivy Tech Community College of Indiana - Indianapolis, IN
GPA:

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Resume Overview

School Attended

  • Mt. Vernon High School
  • Indiana Business College
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Fulfillment Specialist
  • Customer Service Associate
  • Restaurant Server

Degrees

  • High School Diploma
  • Associate of Science
  • Some College (No Degree)

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