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Fulfillment Problem Solver Resume Example

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FULFILLMENT PROBLEM SOLVER
Summary

Hardworking supervise with 13-year background making valuable contributions in emergency settings. Detail-oriented professional delivering effective records maintenance and shipping coordination.

Systematic supervisor seeking to leverage all experience in [Type] position with onxy industrial[Company]. Multitask effectively on complex tasks to meet productivity goals. Versed in operation of standard warehouse equipment.

Skills
  • Shipping coordination
  • Technical writing
  • Quality assurance
  • Package preparation
  • Planning and coordination
  • Problem resolution
  • Organization
  • Team building
  • Customer service
  • Team management
  • Communications
  • Relationship development
  • First Aid/CPR
Experience
Fulfillment Problem Solver / Chewy - Vandalia, OH11/2019 - Current
  • Determined most effective method of shipment for [Type] and [Type] packages based on budgetary and time requirements.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Utilized [Software] to organize and maintain shipment records, including [Type], [Type] and [Type] data.
  • Updated [Software] system with data such as weights, charges and discrepancies.
  • Maintained productivity goals by organizing and transferring incoming shipments using [Type] and [Type] equipment.
Outbound Problem Solver / Chewy - Vandalia, OH11/2019 - Current
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Achieved high quality marks on quality assurance evaluations through making sure product is correct and presented in a professional manner
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Achieved high quality marks on quality assurance evaluations through going above my supervisor expectations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Cross-trained on staging and inductions roles in order to provide skilled back-up for customer-facing teams.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Trained 40 new employees each quarter in procedures and policies in order to maximize team performance.
  • Trained 40 new employees each quarter in procedures and policies in order to maximize team performance.
  • Trained 40 new employees each quarter in procedures and policies in order to maximize team performance.
  • Provided excellent services for customers by following up on issues, process and packing.
Team Manager / SIS Superior Inspection Service - Dayton , Ohio 08/2017 - 11/2019
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Coordinated and encouraged professional development among direct reports.
  • Solved problems, handled escalated issues and mitigated risks.
  • Supervised and monitored team productivity by observing daily activities such as proper inspection
  • Delegated work assignments and prioritized tasks.
  • Initiated training sessions and coached employees to develop effective staff.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Oversaw daily workloads and workflow for smooth operations.
  • Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Represented team at professional sporting activities, in media interviews and in support of charitable causes.
  • Showed discipline and responsible nature during and outside of competitions.
  • Studied competitors to understand different strategies and gain important advantages.
  • Supported and mentored junior team members to promote collaboration and improve collective expertise.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Reacted to complex game situations quickly and effectively.
  • Adhered strictly to rules and regulations of activities department and district.
  • Supervised and monitored team productivity by observing daily activities such as proper accountability ].
Supervisor /o.s Safety / onxy industrial service - Huber Heights, OH08/1998 - 06/2013
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Assisted with administration of state-required testing by handling refreshment classes.
  • Coached and mentored numerous ] staff members by offering constructive feedback and asking about long-term career growth goals.
  • Established solid working relationships with peers, project managers and safety manage and ops manager through effective communication, emails and verbal skills.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 70%.
  • Performed minor repair work on water blasters equipment to keep jobs on task, notifyingmaittance department of major machinery failures.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
  • Analyzed data to establish appropriate goals and objectives in context of improving academic achievement and social-emotional growth of students..
  • Maintained high level of morale and team-work on production floor through frequent communication with various employees.
  • Supervised successful team of several suprrvisors by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Education and Training
Trotwood-Madison High School - Trotwood, OH06/1987High School Diploma
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Resume Overview

Companies Worked For:

  • Chewy
  • SIS Superior Inspection Service
  • onxy industrial service

School Attended

  • Trotwood-Madison High School

Job Titles Held:

  • Fulfillment Problem Solver
  • Outbound Problem Solver
  • Team Manager
  • Supervisor /o.s Safety

Degrees

  • Trotwood-Madison High School - Trotwood, OH 06/1987 High School Diploma

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