Fulfillment Problem Solver Resume Example
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FULFILLMENT PROBLEM SOLVER
Summary
Hardworking supervise with 13-year background making valuable contributions in emergency settings. Detail-oriented professional delivering effective records maintenance and shipping coordination.
Systematic supervisor seeking to leverage all experience in [Type] position with onxy industrial[Company]. Multitask effectively on complex tasks to meet productivity goals. Versed in operation of standard warehouse equipment.
Skills
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Experience
Fulfillment Problem Solver / Northwest Center - Everett , WA11/2019 - Current
- Determined most effective method of shipment for [Type] and [Type] packages based on budgetary and time requirements.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Utilized [Software] to organize and maintain shipment records, including [Type], [Type] and [Type] data.
- Updated [Software] system with data such as weights, charges and discrepancies.
- Maintained productivity goals by organizing and transferring incoming shipments using [Type] and [Type] equipment.
Outbound Problem Solver / Chewy - City , STATE11/2019 - Current
- Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Achieved high quality marks on quality assurance evaluations through making sure product is correct and presented in a professional manner
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Achieved high quality marks on quality assurance evaluations through going above my supervisor expectations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved productivity by providing CSR performance feedback for corrective action.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Lead on- and off-site customer support teams across multiple time zones.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Cross-trained on staging and inductions roles in order to provide skilled back-up for customer-facing teams.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Prevented key account losses by researching discrepancies for corrective action.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Trained 40 new employees each quarter in procedures and policies in order to maximize team performance.
- Trained 40 new employees each quarter in procedures and policies in order to maximize team performance.
- Trained 40 new employees each quarter in procedures and policies in order to maximize team performance.
- Provided excellent services for customers by following up on issues, process and packing.
Team Manager / SIS Superior Inspection Service - City , STATE08/2017 - 11/2019
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Coordinated and encouraged professional development among direct reports.
- Solved problems, handled escalated issues and mitigated risks.
- Supervised and monitored team productivity by observing daily activities such as proper inspection
- Delegated work assignments and prioritized tasks.
- Initiated training sessions and coached employees to develop effective staff.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Oversaw daily workloads and workflow for smooth operations.
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Represented team at professional sporting activities, in media interviews and in support of charitable causes.
- Showed discipline and responsible nature during and outside of competitions.
- Studied competitors to understand different strategies and gain important advantages.
- Supported and mentored junior team members to promote collaboration and improve collective expertise.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
- Reacted to complex game situations quickly and effectively.
- Adhered strictly to rules and regulations of activities department and district.
- Supervised and monitored team productivity by observing daily activities such as proper accountability ].
Supervisor /o.s Safety / Onxy Industrial Service - City , STATE08/1998 - 06/2013
- Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Assisted with administration of state-required testing by handling refreshment classes.
- Coached and mentored numerous ] staff members by offering constructive feedback and asking about long-term career growth goals.
- Established solid working relationships with peers, project managers and safety manage and ops manager through effective communication, emails and verbal skills.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 70%.
- Performed minor repair work on water blasters equipment to keep jobs on task, notifyingmaittance department of major machinery failures.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
- Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
- Analyzed data to establish appropriate goals and objectives in context of improving academic achievement and social-emotional growth of students..
- Maintained high level of morale and team-work on production floor through frequent communication with various employees.
- Supervised successful team of several suprrvisors by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Education and Training
Trotwood-Madison High School - City, State06/1987High School Diploma
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Resume Overview
School Attended
- Trotwood-Madison High School
Job Titles Held:
- Fulfillment Problem Solver
- Outbound Problem Solver
- Team Manager
- Supervisor /o.s Safety
Degrees
- Trotwood-Madison High School -
City,
State
06/1987 High School Diploma
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