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fulfillment manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
  • Fulfillment and customer service with over 10 years of experience
  • Works have been involved with many project that lead to increase Sales and growth with the company
  • Accomplished in process improvements, vendor relationship management and delivery coordination according to tight deadlines and demanding targets.
  • Background includes inventory, logistics and training management. Skilled at making forward-thinking decisions to maximize team and business performance. Knowledgeable about all aspects of fulfillment operations.
Skills

· Knowledge of SAP, Ecommerce, Connect (internal analysis reports) and Microsoft office

· Management experience, Customer service, Training and development

· Experience in stock movement management

· Working and managing 3PL

Education and Training
Eastern Michigan University Ypsilanti, MI Expected in 05/1998 MBA : International Business Management - GPA :
The University of The Thai Chamber of Commerce Bangkok, Expected in 07/1995 BBA : Finance Management - GPA :
Experience
Durango Herald - Fulfillment Manager
Durango, CO, 08/2006 - 06/2011

Operational Efficiency Cost Efficiency Compliance Operational process

· Maintained optimal stock, controlled the process, supported the issues and the training in both Thailand and Vietnam,

· Work with the freight forwarder to smooth the delivery process and fulfillment operations

· Supported the report for forecasting Cost Efficiency to the Account and Finance department

· Verified the freight, price and discuss to get the best price,

· Utilized the local stock, and booked the cost correctly Compliance Guide the setting in the process correctly,

· Find the solution, cross-check the correction among the team,

· Planned the shipment process among local VG (Local company), HQ (Headquarter) and Spoke team (Account and Finance in Malaysia).

Compliance Lead & Coach Team Operate by work instructions and processes

· Coached the team a way to improve efficiency, accuracy and all operation process.

· Estimated the annual premium to cross checked with number that generated by CS

· Plan the shipment during holidays together with CS team, HQ. Each person in the team has responsible to distribute message to the customer, freight forwarder, related team in advance

· Identified and drive opportunity areas by streamlining processes to make thins work faster and better.

· Updated/Created sales report to forecast the sales, and stock availability to shorten the communication process with the customers.

Inventory Control and Logistics Cost

· Utilized the pending stock in local as a gift to the customer

· Verified the cost and bargain to get the best price

· Verified the accuracy of the cost booking, individual cost center and company.

· Negotiated and get the competitive price from freight forwarder.

Ritchie Bros. - Customer Service Manager
San Bernardino, CA, 07/2000 - 07/2006

· Improve customer service experience, create engaged customers, and facilitate organic growth

· Keep accurate records and document customer service actions and discussions

· Analyze statistics and compile accurate reports

· Supervising the daily operations of the customer service department

· Setting customer service goals for team members and helping them reach those goals

· Interacting with customers and handling customer queries and complaints in a timely manner

· Maintaining relationships with profitable customers

· Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

· Implementing an effective customer loyalty program.

· Maintaining accurate records and documenting all customer service activities and discussions.

· Training the customers and team

Management System Certification Institute(Thailand - Assistant to the Managing Director
City, STATE, 07/1998 - 06/2000

· Provide all secretarial / administrative support functions for Managing Director; communications, travel coordination, calendar and scheduling, requiring interaction with both internal and external executives

· Prepares and reviews correspondence, notices, memoranda and reports. Assists in answering questions and responding to requests directed to MD and other management

· Work with the director to coordinate and supervise daily operations

· Fulfill duties as assigned by the director

Internal auditor – ISO 9000

· Prepare an internal monitoring plan while improving the work process.

· Conduct internal monitoring in accordance with the planned plan.

· Report the results of internal monitoring to the owner of the area.

· Prepare a summary of the follow-up results and inform the manager of the internal monitoring department.

· Follow up to ensure the agreed corrective actions are achieved within agreed timescales

· To recommend improving adherence to meet the quality management standards and perform other tasks as assigned.

Languages
English :
Professional
Negotiated :
Thai :
Professional
Negotiated :

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Resume Overview

School Attended

  • Eastern Michigan University
  • The University of The Thai Chamber of Commerce

Job Titles Held:

  • Fulfillment Manager
  • Customer Service Manager
  • Assistant to the Managing Director

Degrees

  • MBA
  • BBA

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