FSA/Configuration Management Resume Example DCS Corp

FSA/CONFIGURATION MANAGEMENT

Profile

Functional Systems Administrator with extensive IT background supporting the Military Customer.
Broad skill range to include Network/System/Security disciplines.
Effectively identifies problems using advanced troubleshooting skills.
Performs superior work under rigid high-pressure deadlines.
SECRET Security clearance, no adverse indicators.
Interim TOP SECRET/SCI w/CI Poly clearance upgrade in progress.
IAM/IAT Level 3 Certifications.

Certifications

Current

Education

Associate of Science:Network Systems TechnologyNorthwest Florida State College － Niceville, FL, U.S.

Bachelor of Science:Computer Science B.SFlorida State University Panama City － Panama City, FL, United States

Professional Experience

FSA/Configuration Management , 08/2018 to CurrentDCS Corp － Niceville, FL

Collaborated with customers, internal staff and other partners to determine planning, implementation and integration of system-oriented projects.
Built and oversaw a network infrastructure comprising Windows, Linux and virtual products.
Handled troubleshooting tasks related to the components for Local Area Networks, Wide Area Networks and voice systems.
Created systems for the Defense Department that could be deployed by the military in remote locations.
Developed and managed project plans while providing status updates to management.
Traveled to client sites and answered questions via phone and email so that issues were remedied in a timely manner.
Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis.

Network/System Administrator, 01/2018 to 08/2018DCS Corp － Niceville, FL

Management of organizational information and network systems.
Perform assessments, development, implementation, management, maintenance and administration of Local Area Network (LAN), Telecommunications Infrastructure (videoconferencing), and other customer-required information technology services.
Coordination with Base Communications to move over 100+ users and all associated IT equipment to a temp facility for building renovations.
Provide training to new hires on Windows Deployment Services configuration and implementation.
Cybersecurity Liason/Information Assurance Officer.
Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Screening and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Providing phone and help-desk support for local and off-site users.

CSA/CST, 07/2017 to 01/2018Infinite Services & Solutions － Eglin AFB, FL

CST/System Administrator supporting the 96th Test Wing on Eglin AFB.
Windows 10 migration/Avaya VoIP on site configuration.
Troubleshooting and installing Windows 10 SDC - (Standard Desktop Configuration)
Windows Deployment Services configuration for pushing SDC images to compatible machines.
Familiarity with DRA/IAO Express, and REMEDY ticketing system.
Familiarity with the Air Force Standard Desktop Configuration (SDC), both Windows 7 and 10.
Provides training to distributed CST's for reaching Win 10 compliance.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Referred difficult issues to upper management while maintaining positive rapport with the customer.
Provided thorough support and problem resolution for customers.
Responded to customer service requests in a timely and effective manner.
Troubleshooting Hardware/Software related computer issues.
Installed software, modified and repaired hardware and resolved technical issues.
Resolved customer issues in a clear, courteous and straightforward manner.
Maintained accurate hardware and software inventories.

CST/System Administrator, 07/2016 to 07/2017Craig Technologies － Hurlburt Field, Florida

Performance Excellence Award Craig Technologies
Client Systems Analyst supporting the 19th SOS/AFSOAWC Flight Training facility on Hurlburt Field.
Provides Administrative support for both NIPR and SIPR networks.
Analyzes internal/external customers' needs and determines equipment and software requirements.
Provide support to both students and instructors for computer related issues.
Provided thorough support and technical problem resolution for customers.
Troubleshooting Hardware/Software related computer issues.
Prepared and presented technical proposals for clients.
Resolved computer hardware and software, printing, installation issues.

System/Domain Administrator, 03/2015 to 07/2016Northwest Florida State College － Niceville, FL

Domain Administrator for the IT department a NWFSC
Extensive ADUC skillset involving user accounts and organizational units.
Managed groups and permissions for access to organizational resources.
Designed, documented and executed maintenance procedures.
System upgrades, patch management and system backups.
Created end-user self-service tools and documentation.
Researched, documented and escalated cases to higher levels of support according to internal procedures.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Assisted customers with technical issues via email, live chat and telephone.
Troubleshot and resolved internet connectivity and general software and hardware issues.
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Resolved customer issues in a clear, courteous and straightforward manner.
Traced login attempts to track and resolve account lockouts.
Set up equipment for employees, including installing cables and hardware.

References

Professional

Character

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Associate of Science : Network Systems Technology
Bachelor of Science : Computer Science B.S