Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • Functional Systems Administrator with extensive IT background supporting the Military Customer.
  • Broad skill range to include Network/System/Security disciplines.
  • Effectively identifies problems using advanced troubleshooting skills.
  • Performs superior work under rigid high-pressure deadlines.
  • SECRET Security clearance, no adverse indicators.
  • Interim TOP SECRET/SCI w/CI Poly clearance upgrade in progress.
  • IAM/IAT Level 3 Certifications.


  • ISC2 CISSP - Associate (Endorsement in progress).
  • CASP (CompTIA Advanced Security Practioner) .
  • CompTIA Security+. 
  • CCNA (Cisco Certified Network Associate).
  • CompTIA Network+.
  • MCSA Windows 7 (70-680, 70-685).
  • Microsoft Certified IT Professional.
  • Microsoft Certified Technology Specialist.
  • Install and Configure Windows Server 2012 R2 (70-410).
Expected in
Associate of Science: Network Systems Technology
Northwest Florida State College - Niceville, FL
  • Outstanding Achievement Award.
  • Graduated Suma Cum Laude. 
  • 4.0 GPA.
Expected in
Bachelor of Science: Computer Science B.S
Florida State University Panama City - Panama City, FL
  • In-progress.
Professional Experience
08/2018 to Current
FSA/Configuration Management Pae Government Services Inc Dover, DE,
  • Collaborated with customers, internal staff and other partners to determine planning, implementation and integration of system-oriented projects.
  • Built and oversaw a network infrastructure comprising Windows, Linux and virtual products.
  • Handled troubleshooting tasks related to the components for Local Area Networks, Wide Area Networks and voice systems.
  • Created systems for the Defense Department that could be deployed by the military in remote locations.
  • Developed and managed project plans while providing status updates to management.
  • Traveled to client sites and answered questions via phone and email so that issues were remedied in a timely manner.
  • Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis.
01/2018 to 08/2018
Network/System Administrator DCS Corp City, STATE,
  • Management of organizational information and network systems.
  • Perform assessments, development, implementation, management, maintenance and administration of Local Area Network (LAN), Telecommunications Infrastructure (videoconferencing), and other customer-required information technology services.
  • Coordination with Base Communications to move over 100+ users and all associated IT equipment to a temp facility for building renovations.
  • Provide training to new hires on Windows Deployment Services configuration and implementation.
  • Cybersecurity Liason/Information Assurance Officer.
  • Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • Screening and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Providing phone and help-desk support for local and off-site users.
07/2017 to 01/2018
CSA/CST Infinite Services & Solutions City, STATE,
  • CST/System Administrator supporting the 96th Test Wing on Eglin AFB.
  • Windows 10 migration/Avaya VoIP on site configuration.
  • Troubleshooting and installing Windows 10 SDC - (Standard Desktop Configuration)
  • Windows Deployment Services configuration for pushing SDC images to compatible machines.
  • Familiarity with DRA/IAO Express, and REMEDY ticketing system.
  • Familiarity with the Air Force Standard Desktop Configuration (SDC), both Windows 7 and 10.
  • Provides training to distributed CST`s for reaching Win 10 compliance.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Referred difficult issues to upper management while maintaining positive rapport with the customer.
  • Provided thorough support and problem resolution for customers.
  • Responded to customer service requests in a timely and effective manner.
  • Troubleshooting Hardware/Software related computer issues.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Maintained accurate hardware and software inventories.

07/2016 to 07/2017
CST/System Administrator Craig Technologies City, STATE,
  • Performance Excellence Award Craig Technologies 
  • Client Systems Analyst supporting the 19th SOS/AFSOAWC Flight Training facility on Hurlburt Field.
  • Provides Administrative support for both NIPR and SIPR networks.
  • Analyzes internal/external customers' needs and determines equipment and software requirements.
  • Provide support to both students and instructors for computer related issues.
  • Provided thorough support and technical problem resolution for customers.
  • Troubleshooting Hardware/Software related computer issues.
  • Prepared and presented technical proposals for clients.
  • Resolved computer hardware and software, printing, installation issues.
03/2015 to 07/2016
System/Domain Administrator Northwest Florida State College ­ City, STATE,
  • Domain Administrator for the IT department a NWFSC
  • Extensive ADUC skillset involving user accounts and organizational units.
  • Managed groups and permissions for access to organizational resources.
  • Designed, documented and executed maintenance procedures.
  • System upgrades, patch management and system backups.
  • Created end-user self-service tools and documentation.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Troubleshot and resolved internet connectivity and general software and hardware issues.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Traced login attempts to track and resolve account lockouts.
  • Set up equipment for employees, including installing cables and hardware.

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School Attended

  • Northwest Florida State College
  • Florida State University Panama City

Job Titles Held:

  • FSA/Configuration Management
  • Network/System Administrator
  • CST/System Administrator
  • System/Domain Administrator


  • Associate of Science
  • Bachelor of Science

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