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front service attendant resume example with 14 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced customer service professional with strong leadership and relational-building skills. In addition, experiences patient care service attendant and actively continuing in enhancing strong relations and portraying organizational skills that help me become more effective and prompt in applying my skills at work. This includes, enrolling in learning institutions that would pave the way of becoming a better and equipped health care worker and perform in full competence the duty and calling of a health care worker as far as Patient Care is concerned. Core Qualifications ● Outstanding interpersonal skills ● Excel in exemplifying a good team spirit. ● Strong verbal communication ● Extensive experience with grant writing ● Quick learner ● Issue resolution ● Computer proficient ● Marketing ● Extremely organized ● Case Management ● Proficient in Microsoft Office Suite: Word, ● Research and Statistics Excel, Access, PowerPoint, Outlook Express ● Financial Analysis ● Demonstrated ability to interact effectively with ● Program Design and Proposal Writing senior management ● Proficient in multitasking skills. ● Willing to accommodate change and ●willing to participate effectively in quality teamwork spirit at work.

Lastly, Capable HR Generalist comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs.

Education and Training
Expected in 2016 MHA | Health care Administration University of Phoenix, Birmingham, Alabama GPA:

I am currently furthering my educational goals and anticipate to graduate at the end of 2016.

Expected in 2013 Professional Certificate | Health Care Informatics University of Phoenix, Birmingham, Alabama GPA:

Worked in an environment that calls for handling and making entries of confidential patient information. Ensure that protected patient information is safely stored in highly monitored computer programs. Patient safety, dignity, and respect are key aspects of my study and work environment.

Expected in 2011 Bachelor of Science | Health and Human Services, Management University Of Phoenix, Birmingham, Alabama GPA:

University Of Phoenix 2011 Birmingham, Alabama, United States Health and Human Services/Management Bachelor of Science in Health and Human Services Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing, patient information safety and pay high interest in keeping this information confidential.

Expected in 2007 Bachelor of Science | Interdisciplinary Arts Pensacola Christian College, Pensacola, Florida GPA:
Pensacola Christian College 2007 Pensacola, Florida, United States General Studies Bachelor of Science in Interdisciplinary Arts
Expected in 2000 certificate | Interdisciplinary Arts, I Nyeri Baptist High School, Washington, DC GPA:
After satisfying the requirements for a Bachelors Degree in Interdisciplinary Arts, I received a certificate of achievement from the Embassy of Kenya in Washington DC and the affiliation of Kenyan Students at UAB. Nyeri Baptist High School 2000 Nyeri, Kenya Select One Completed four years of High School education where I benefited from learning with and among a diversity of cultures and disciplines profitable to compete in the professional world. In addition, I received recognition for outstanding leadership characteristics while serving as the Drama, Christian Union and Music Club official. While attending High School, I also received a certificate in the completion of a basic computer course.
Expected in Associates | Nursing Jefferson State Community College, Birmingham, Alabama GPA:

Jefferson State Community College Birmingham, Alabama, U.S.A Nursing Associates Degree in Nursing. I completed some prerequisite coursework that I needed to transfer into my Masters of Science coursework.

Skill Highlights

Keywords BS Interdisciplinary Studies, With a concentration in General Sciences and BS in Health and Human Services/Management.

Currently pursuing a Masters of Science degree in Health care Administration.

Feeding assistance specialist

CPR/BLS certified

Drug administration trained


  • Proven patience and self-discipline
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Critical thinking proficiency
  • Cultural awareness and sensitivity
  • Effectively influences others
  • Strong medical ethic
  • Practiced inpatient and outpatient caregiver
  • Patient/family focused
  • AED certification
  • Abides by infection control standards
  • Flow sheet charting skillfulness

Maintains strict confidentiality

HIPAA compliance

Patient-focused care

Strong work ethic

Team player with positive attitude

Deadline-driven

Good written communication

Exercises good judgment


Professional Experience
04/2007 to Current Front Service Attendant Phoenix Home Care And Hospice | Pomona, KS,

Works directly with the nursing staff, doctors, and the management team in the various service units at the hospital to achieve the intended results. Assisting patients with Activities of Daily Living Observe any change to the patients' condition and reporting to the assigned nurse. Maintaining a clean environment for the patients assigned to me. Supports the Chief Operating Officer with daily operational functions within my area of expertise regarding meeting patient satisfaction scores. While working at Trinity Medical Center, I have earned a certificate in completion of the ConVatec Skin protection course program and a certificate of completion in the customer service training course. I also have a current CPR certification. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Reported any unusual circumstances in the patients' condition or environment. Provided a comforting and soothing environment. Maintained sanitary residents' and program rooms. Followed safe lifting techniques and individual resident lifting instructions. Transported patients to other areas of the hospital in wheelchairs and gurneys. Assisted patients with ambulation and crutch walking. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Maintained a clean, healthy and safe environment. Assisted with patient transfer and ambulation. Provided personal nursing care in pre- and post-operative situations. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Comforted patients and provided them with reassurance and encouragement.Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. In the Emergency Department, I worked with confidential patient information and entered and stored their information on the departments' computer programs in a safe way. All my operations were aligned with my organizations' requirements and aboded with HIPPA regulations. Participated in the maintenance of safe conditions within the facility and other related areas. Maintained a clean, orderly and well-stocked environment. Birmingham, Alabama Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment. Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Maintained a clean, healthy and safe environment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas. Maintained a clean, orderly and well-stocked environment. Successfully led key projects which resulted in more customers shopping at the store and the sales increasing by the end of that year. Worked directly with the managers, supervisors, and my fellow employees to ensure that the store was kept clean and presentable. Supported Chief Operating Officer with daily operational functions. Professional Courses and Certifications. Frequently commended for maintaining the safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for patients. Maintained all confidential personnel files, licensing and CPR compliance records. Escorted patients to examination rooms and prepared them for physician exams. Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift. Ensured HIPAA compliance. Educated patients about their treatments. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Maintained patient privacy and confidential patient information. Tested patients' blood glucose levels. Utilized strong assessment skills to determine necessary patient care. Obtained vitals for a floor of 25 patients per shift. Provided quality nursing care in accordance with resident care policies and procedures. Provided on-call care at all times of day and night. Worked as part of team to execute proper care of body mechanics and safety of patient. Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities.

08/2013 to Current Home caregiver Comfort Keepers | City, STATE,

Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Participated in unit based Quality Assurance Program. Ensured efficacy of treatments through monitoring of treatment regimens. Frequently commended for maintaining the safety, respect and dignity of residents. Maintained all confidential personnel files, licensing and CPR compliance records. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift. Monitored patients with acute conditions. Provided necessary health education training for patients. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to execute proper care of body mechanics and safety of patient. Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities.

Accomplishments
  • Outstanding interpersonal skills ● Excel in exemplifying a good team spirit
  • In addition, I received recognition for outstanding leadership characteristics while serving as the Drama, Christian Union and Music Club official

Patient Care

  • Delivered compassionate care that exceeded hospital requirements.
  • Successfully provided quality care to patients in a health care environment setting.
  • Compliance
  • Maintained compliance with regulatory standards by getting my CPR for the Health Care worker and I keep up with my vaccinations in order to provide safe health care services to my patients and clients.
  • Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients.
  • Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses.
  • Perinatal Care
  • Assisted physicians in focus studies of prenatal care.
  • Performed basic physical assessments of newborns and infants.
  • Clinical Skills
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Living Assistance
  • Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.

Human Resources:

Kept patient information safe and confidential.

Updated patient records on a daily basis and abide by HIPPA laws.

Certifications

CPR certification CPR, Advanced Cardiac Life Support (ACLS), BLS - Basic Life Support, and AHA Health care Provider CPR Certification.

All the above certifications are current and effective.

Professional Affiliations

KCFA- Kenyan Christian Fellowship in America

Skills

Clinical Documentation, Documentation, Maintenance, Training, CPR Certification, CPR Certified, Customer Service, Customer Service Training, Receptionist, Retail Sales, Satisfaction, Sales, The Sales, Access, Case Management, Excel, Financial Analysis, Microsoft Office, Ms Office, Multitasking, Organizational Skills, Outlook, Outlook Express, Powerpoint, Proposal Writing, Statistics, Word, Marketing, Prospecting, Retail, Retail Marketing, Strategic Sales

Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

Human Resources: Used my computer skills to enter patient information, kept patient information safe and confidential. Abide with HIPPA regulations.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • University Of Phoenix
  • Pensacola Christian College
  • Nyeri Baptist High School
  • Jefferson State Community College

Job Titles Held:

  • Front Service Attendant
  • Home caregiver

Degrees

  • MHA
  • Professional Certificate
  • Bachelor of Science
  • Bachelor of Science
  • certificate
  • Associates

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