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Front End supervisor Resume Example

Resume Score: 80%

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FRONT END SUPERVISOR
Career Overview

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Highly enthusiastic customer service professional with [5] years client interface experience.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Large cash/check deposits expert
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
  • Telecommunication skills
  • Opening/closing procedures
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Party CitySeptember 2011 to February 2013Front End supervisor
Stonybrook, NY

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Achieved high sales percentage with consultative, value-focused customer service approach.

Jc penneyNovember 2010 to March 2012Customer service associate
Lake Grove, NY

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.

Dunkin DonutsJuly 2006 to September 2011Shift Leader/Cashier
Holbrook, NY

Worked as a team member performing cashier duties, product assistance and cleaning.Computed accurate sales prices for purchase transactions.Achieved high sales percentage with consultative, value-focused customer service approach.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.

Educational Background
Center Moriches Highschool2007GEDCenter Moriches, NY, United States
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Party City
  • Jc penney
  • Dunkin Donuts

School Attended

  • Center Moriches Highschool

Job Titles Held:

  • Front End supervisor
  • Customer service associate
  • Shift Leader/Cashier

Degrees

  • GED

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