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front end supervisor resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Highly enthusiastic customer service professional with [5] years client interface experience.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Large cash/check deposits expert
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
  • Telecommunication skills
  • Opening/closing procedures
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Front End supervisor, 08/2011 - 01/2013
Ocean State Job Lot Troy, NY,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Achieved high sales percentage with consultative, value-focused customer service approach.

Customer service associate, 10/2010 - 02/2012
Crst International Fairborn, OH,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.

Shift Leader/Cashier, 06/2006 - 08/2011
Dunkin Donuts City, STATE,

Worked as a team member performing cashier duties, product assistance and cleaning.Computed accurate sales prices for purchase transactions.Achieved high sales percentage with consultative, value-focused customer service approach.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.

Educational Background
GED: , Expected in 2007
-
Center Moriches Highschool - Center Moriches, NY
GPA:
Status -

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Resume Overview

School Attended

  • Center Moriches Highschool

Job Titles Held:

  • Front End supervisor
  • Customer service associate
  • Shift Leader/Cashier

Degrees

  • GED

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