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front desk service representative resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Decision Making
  • Records Management
  • Reservations Management
  • Payment Collection
  • Guest Message Transmission
  • Common Area Maintenance
  • Incoming Mail Sorting
  • Escort Instructions
  • Account Balancing
  • Restaurant Reservations
  • Account Review
  • Facilities Management Software
  • Nightly Audits
  • Microsoft Office
  • Problem Solving
  • Basic Food Service
  • Issue Escalation
  • Customer Service
  • Hotel Safe Deposits
  • Data Gathering
  • Feedback Collection
  • Invoicing and Billing
  • Tour Arrangements
  • Check In and Check Out Procedures
  • Guest Registration
  • Room Assignment
  • Housekeeping Notification
  • Room Key Issuance
  • Staff Training
  • Data Entry
  • Quality Assessment
  • Relationship Establishment
  • Staff Scheduling
  • Data Analysis
  • Documentation and Recordkeeping
  • Team Building
  • Cash Handling
  • Work Activity Planning
  • Front Office Management
  • Appointment Confirmation
  • Team Supervision
  • Paperwork Processing
  • Office Organization
  • Time Management
Experience
02/2021 to 05/2021
Front Desk Service Representative Marriott International Bakersfield, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Created and optimized employee schedules for shift coverage.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
01/2020 to 01/2021
Server Ssp Group Orlando, FL,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
02/2011 to 02/2013
Patient Care Taker/babysitting Individual Person City, STATE,
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Education and Training
Expected in 07/2024 to to
BBA: Accounting And Business Management
South University - Savannah, GA
GPA:

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Resume Overview

School Attended

  • South University

Job Titles Held:

  • Front Desk Service Representative
  • Server
  • Patient Care Taker/babysitting

Degrees

  • BBA

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