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Front Desk/Hostess Resume Example

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FRONT DESK/HOSTESS
Summary

I have several years of Hospitality, and Serving experience in Restaurant, Food Truck, and Hospital settings.

Motivated professional with excellent leadership and planning abilities focused on delivering high-quality products on tight schedules. Monitor, train and encourage employees to improve skills and meet demanding targets.

Flexible Front Desk Associate/Waitress completing quality work efficiently and with minimal supervision. Offers strengths in serving and hosting. Able to sit and stand for long periods, lift up to 75 pounds and manage multiple tasks at once.

Skills

Advanced Technology Profficiency Energetic worker

Detail-Oriented

Adapt to different environments well

Quick Learner

  • Training materials
  • Document management
  • Team oversight
  • Strong collaborative skills
  • Peer relationships
  • Web applications
Experience
Front Desk/Hostess
Winston Salem , NCDave And Busters /Apr 2019 to Current

Helped to plan and execute parties for corporate and social guests, including coordinating menus and preparing tables.

  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Answered telephone to provide establishment information and take party reservations.
  • Handled card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Guided guests to appropriate seating for party size, provided with menus.
Team Lead
Winston Salem , NCBurger King /Nov 2018 to Aug 2019
  • Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Trained new employees on POS system and cashier positions to support team efficiency.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Delivered high-quality new-hire training to meet targets for each new product launch.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Patient Services Dietary Aide
Winston Salem , NCForsyth Medical Center /Jun 2017 to Nov 2018
  • Helped patients with special needs eat meals with kindness and patience.
  • Presented ideas for program improvements as well as innovative new programs and services, such as [Type], [Type] and [Type].
  • Used [Type] dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
  • Set over [Number] tables before patients arrived to maintain efficiency of meal services.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Established healthful and therapeutic meal plans and menus for individuals with special health conditions.
  • Served specific meals to patients with special dietary needs with accuracy and speed.
Front Cashier
Winston Salem, NCProsperity Catering /May 2010 to Aug 2015
  • Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
  • Operated cash register, processing payments of cash, checks, credit cards and gift cards.
  • Closed cash register by counting cash and reconciling checks and charges.
  • Resolved discrepancies between item prices in computer system and product labels.
  • Assisted Manager with resolving customer problems and answering questions.
  • Determined customer needs and made recommendations for product selection.
  • Filled beverages and delivered food to customers in a timely manner
  • Helped customers find specific products, answering questions and offering advice.
  • Set up catering for up to 100-300 people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
Education and Training
High School DiplomaParkland Magnet High SchoolJun 2017Winston Salem, NC
128 Charleston Court Hostess/Front Desk Winston Salem Dave and Busters 271032019I am responsible for greeting guests, selling them power cards or to-go food, and guiding them to the different venues (dining areas). I use Ipad evangelineb123@gmail.com Tablets to check our seating and communicate with employees using the NoWait App. Patient Services Dietary Aide Novant Health
2018I was responsible for taking patient meal orders, delivering the meals and retrieving the trays. I made sure I gave patients the best food, and quality service in an expedient manner. I used Ipad Tablets to take orders and input patient data using the MyDining System. Team Leader Burger King, Carrols
2017This resume is made with Resume Builder App Free
Hobbies

Physical Fitness: Zumba, Ballet, Liturgical, Contemporary and hip-hop dance.

Voice student: studied opera, jazz, classical and contemporary genres of music.

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Resume Overview

Companies Worked For:

  • Dave And Busters
  • Burger King
  • Forsyth Medical Center
  • Prosperity Catering

School Attended

  • Parkland Magnet High School

Job Titles Held:

  • Front Desk/Hostess
  • Team Lead
  • Patient Services Dietary Aide
  • Front Cashier

Degrees

  • High School Diploma
    128 Charleston Court Hostess/Front Desk Winston Salem Dave and Busters 27103

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