front desk hostess resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Dedicated and hardworking, reliable professional with extensive knowledge in multiple roles and responsibilities, all with excellent service being the top priority. Enthusiastic team player successful at multitasking, quick thinking, and working under pressure. Ability to lead a team and take orders and always prepared for any challenge.
Skills
- Effective planning
- Administrative skills
- Coordination skills
- Communications
- Problem resolution
- Organization
- Hospitality services
- Multitasking
- People skills
- Time management
Education and Training
University of California Irvine, CA Expected in 05/2023 ā ā Professional Certifications : Certification in Project Management - :
Experience
Aramark Corp. - Server/Sales Associate
Bellingham, WA, 01/2021 - 01/2023
Bellingham, WA, 01/2021 - 01/2023
- Worked closely with managers with seating arrangements, big events such as weddings, and handled phone calls and reservations.
- Performed walked throughs during service to monitor guest satisfaction and advise servers and bussers of specific guest needs.
- Rearranged store items, suggested new products to management for higher sales, kept areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, resolved complaints and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Responsible for opening and closing store, recording inventory to keep items up to date, placing new orders and stocking.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
The Cheesecake Factory - Hostess/Server
City, STATE, 12/2019 - 12/2020
City, STATE, 12/2019 - 12/2020
- Greeted large volume of guests to business per day, improving overall customer service and engagement.
- Supervised team of 6 at front desk promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Answered phone calls to schedule and confirm reservations, and respond to customer inquiries.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
J.Alexanderās - Hostess/Server Assistant
City, STATE, 08/2017 - 02/2020
City, STATE, 08/2017 - 02/2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleared tables and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Cross-trained as both a hostess and server to help with tasks such as greeting diners and escorting guests.
Publix Super Markets - Customer Service Associate
City, STATE, 02/2015 - 10/2018
City, STATE, 02/2015 - 10/2018
- Helped customers find specific products, answered questions and offered product advice.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Learned roles of other departments to provide coverage and keep store operational.
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Resume Overview
School Attended
- University of California
Job Titles Held:
- Server/Sales Associate
- Hostess/Server
- Hostess/Server Assistant
- Customer Service Associate
Degrees
- Professional Certifications
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