Front Desk Hostess Resume Example
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FRONT DESK HOSTESS
Summary
Dedicated and hardworking professional with extensive knowledge in multiple roles and responsibilities, all with excellent service being the top priority. Enthusiastic team player successful at multitasking, quick thinking, and working under pressure. Ability to lead a team and take orders and always prepared for any challenge.
Experience
Hostess/CashierAramark Corp. | Bellingham , WA | January 2021 - Current
- Worked closely with managers with seating arrangements, big events such as weddings, and handled phone calls and reservations.
- Performed walked throughs during service to monitor guest satisfaction and advise servers and bussers of specific guest needs.
- Rearranged store items, suggested new products to management for higher sales, kept areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, resolved complaints and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Responsible for opening and closing store, recording inventory to keep items up to date, placing new orders and stocking.
Hostess/ServerThe Cheesecake Factory | City , STATE | December 2019 - December 2020
- Greeted large volume of guests to business per day, improving overall customer service and engagement.
- Supervised team of 6 at front desk promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Answered phone calls to schedule and confirm reservations, and respond to customer inquiries.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Hostess/ServerJ.Alexander’s | City , STATE | August 2017 - February 2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleared tables and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Cross-trained as both a hostess and server to help with tasks such as greeting diners and escorting guests.
Customer Service AssociatePublix Super Markets | City , STATE | February 2015 - October 2018
- Helped customers find specific products, answered questions and offered product advice.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Learned roles of other departments to provide coverage and keep store operational.
Skills
- Effective planning
- Administrative skills
- Coordination skills
- Communications
- Problem resolution
- Organization
- Hospitality services
- Multitasking
- People skills
- Time management
Education and Training
Professional CertificationsCertification in Project Management University of California, Irvine, City, StateJuly 2021
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Resume Overview
School Attended
- University of California, Irvine
Job Titles Held:
- Hostess/Cashier
- Hostess/Server
- Customer Service Associate
Degrees
- Professional Certifications Certification in Project Management
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