Customer service-oriented professional with enthusiastic personality and skills in hospitality, hotel and money management, as well as organization in shipping & receiving. Ready to apply my experience with excellent customer service and contagious enthusiasm in a professional business with room to grow and learn.
Skills
Customer assistance
Merchandise display
Customer outreach
Customer service
Organization
Flexible
Planning
Training & Development
Problem resolution
Money Handling
Proficient in Quickbooks, Point of Sale, ROS 2000, Windows 11, Microsoft Office including Word, Excel, Power Point, as well as Outlook Express.
Money Management
Strong sense of banking ethics
Excellent communication skills
Currency and coin counter
Exceptional customer service
Strong work ethic
Approachable
Reliable
Energetic
Friendly
Phone etiquette
Travel reservations
Customer reservations
Upselling proficiency
Telephone reception
Schedule maintenance
Decision-making
Relationship building
Troubleshooting
Experience
Front Counter Manager, 01/2021 to Current Hmt, Inc. – Vacaville, CA,
Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
Improved office organization by developing filing system and customer database protocols.
Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing and budgeting.
Contacted guests to check on satisfaction and inquire about improvement suggestions.
Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
Overhauled guest relations policies to address changing concerns.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Assisted guests at check-in, providing information on various services within the hotel.
Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
Managed team of 2-6 front desk agents, supervising personnel in every process.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Took on extra shifts, or came in early or on my day off to prevent staff shortages.
Warehouse Manager, 01/2010 to 01/2011 Direct Industrial – City, STATE,
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Identified, investigated and corrected inventory issues.
Provided information to shipping and receiving personnel regarding inventory stock.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Trained staff on material handling processes to reduce shipping times.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Researched issues to address shipping errors and packaging mistakes.
Applied schedule, organizational and routing knowledge to enhance delivery planning.
Reconciled accounting records, including shipping and receiving logs and purchase orders.
Account Manager/Teller, 01/2002 to 01/2007 Everglades Federal Credit Union – City, STATE,
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
Maintained confidentiality of bank records and client information.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Kept teller window areas clean, organized and fully stocked.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Explained bank services, financial products and applicable fees to customers.
Opened new accounts and served existing customers based on individual financial needs.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
Assisted customers in bank operations, including opening accounts.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Greeted and assisted customers with professional, knowledgeable support for many types of banking needs.
Trained employees on cash drawer operation.
Identified and reported suspicious behavior to security personnel as appropriate.
Welcomed customers and offered pleasant service during entire transaction.
Opened new customer accounts, including checking, savings and lines of credit.
Took on additional shifts during busy periods to minimize staffing shortages.
Performed banking transactions for customers, including cash transactions, deposits, withdrawals and issuing cashier's checks.
Education and Training
High School Diploma: , Expected in 06/1999 Clewiston High School - Clewiston, FL GPA:
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