Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Customer service-oriented professional with enthusiastic personality and skills in hospitality, hotel and money management, as well as organization in shipping & receiving. Ready to apply my experience with excellent customer service and contagious enthusiasm in a professional business with room to grow and learn.

  • Customer assistance
  • Merchandise display
  • Customer outreach
  • Customer service
  • Organization
  • Flexible
  • Planning
  • Training & Development
  • Problem resolution
  • Money Handling
  • Proficient in Quickbooks, Point of Sale, ROS 2000, Windows 11, Microsoft Office including Word, Excel, Power Point, as well as Outlook Express.
  • Money Management
  • Strong sense of banking ethics
  • Excellent communication skills
  • Currency and coin counter
  • Exceptional customer service
  • Strong work ethic
  • Approachable
  • Reliable
  • Energetic
  • Friendly
  • Phone etiquette
  • Travel reservations
  • Customer reservations
  • Upselling proficiency
  • Telephone reception
  • Schedule maintenance
  • Decision-making
  • Relationship building
  • Troubleshooting
Front Counter Manager, 01/2021 to Current
Hmt, Inc.Vacaville, CA,
  • Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Improved office organization by developing filing system and customer database protocols.
  • Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing and budgeting.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
  • Overhauled guest relations policies to address changing concerns.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Managed team of 2-6 front desk agents, supervising personnel in every process.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Took on extra shifts, or came in early or on my day off to prevent staff shortages.
Warehouse Manager, 01/2010 to 01/2011
Direct IndustrialCity, STATE,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Identified, investigated and corrected inventory issues.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Trained staff on material handling processes to reduce shipping times.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Researched issues to address shipping errors and packaging mistakes.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
Account Manager/Teller, 01/2002 to 01/2007
Everglades Federal Credit UnionCity, STATE,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Maintained confidentiality of bank records and client information.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Assisted customers in bank operations, including opening accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Greeted and assisted customers with professional, knowledgeable support for many types of banking needs.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Performed banking transactions for customers, including cash transactions, deposits, withdrawals and issuing cashier's checks.
Education and Training
High School Diploma: , Expected in 06/1999
Clewiston High School - Clewiston, FL

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  • Clewiston High School

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  • Front Counter Manager
  • Warehouse Manager
  • Account Manager/Teller


  • High School Diploma

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